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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Flock

    Score9.5 out of 10
    N/AFlock is a collaborative business messaging application, designed to compete with Slack. The app is presented as a fast and reliable means of communication, and is available in a free edition for teams of up to twenty members.

    $0

    for teams of 1-20 members

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    Pricing
    FlockHelp Lightning
    Editions & Modules
    Starter
    $0
    for teams of 1-20 members
    Pro
    $6
    per month per user (ideal for teams of 20-100 users)
    Enterprise
    Contact Sales
    for organizations of 100+ members
    Enterprise
    $75,000
    per year per installation
    Offerings
    Pricing Offerings
    FlockHelp Lightning
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsDiscount available for annual pricing.Solutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.
    More Pricing Information
    Community Pulse
    FlockHelp Lightning
    Considered Both Products
    Titan.Mail
    No answer on this topic
    Help Lightning
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    9 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    9 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    9 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    No answers on this topic
    Features
    FlockHelp Lightning
    Project Management
    Comparison of Project Management features of Flock and Help Lightning
    Feature
    Flock
    7.8
    13 Ratings
    1% above category average
    Help Lightning
    -
    Ratings
    Task Management8.311 Ratings00 Ratings
    Gantt Charts6.97 Ratings00 Ratings
    Scheduling8.810 Ratings00 Ratings
    Workflow Automation8.011 Ratings00 Ratings
    Mobile Access9.213 Ratings00 Ratings
    Search6.811 Ratings00 Ratings
    Visual planning tools6.48 Ratings00 Ratings
    Communication
    Comparison of Communication features of Flock and Help Lightning
    Feature
    Flock
    8.4
    13 Ratings
    5% above category average
    Help Lightning
    -
    Ratings
    Chat9.613 Ratings00 Ratings
    Notifications9.313 Ratings00 Ratings
    Discussions9.113 Ratings00 Ratings
    Surveys8.19 Ratings00 Ratings
    Internal knowledgebase6.77 Ratings00 Ratings
    Integrates with GoToMeeting10.01 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts8.06 Ratings00 Ratings
    Integrates with Outlook6.04 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Flock and Help Lightning
    Feature
    Flock
    7.1
    12 Ratings
    13% below category average
    Help Lightning
    -
    Ratings
    Versioning7.28 Ratings00 Ratings
    Video files6.310 Ratings00 Ratings
    Audio files6.310 Ratings00 Ratings
    Document collaboration8.112 Ratings00 Ratings
    Access control7.39 Ratings00 Ratings
    Advanced security features6.49 Ratings00 Ratings
    Integrates with Google Drive7.07 Ratings00 Ratings
    Device sync8.311 Ratings00 Ratings
    Best Alternatives
    FlockHelp Lightning
    Small Businesses
    Superhuman Docs
    Score8.9 out of 10
    LogMeIn Rescue
    Score8.2 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    TeamViewer
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FlockHelp Lightning
    Likelihood to Recommend
    9.4
    (13 ratings)
    10.0
    (1 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.5
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    8.8
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    FlockHelp Lightning
    Likelihood to Recommend
    Titan.Mail
    Flock is very well suited in scenarios where individuals must communicate via chat. It also works great when teams need to communicate via group chat messages. File and document sharing is another area where Flocks works well. Channels are used for discussions on specific topics or organization-wide announcements. Flock may be less appropriate when you use it for voice and video calls. Where.
    Incentivized
    Read full review
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    Pros
    Titan.Mail
    • Networked phones are a thing of past now. We don’t have to stop what we are doing to receive phone calls currently because Flock can do that
    • It is now easy to send messages to many people at the same time, all we need to do is to add all the contants in the chat and select all to send a message
    • This software has an in-built to-do-list which allows us to assign tasks to different people or users and then supervise each independently
    Incentivized
    Read full review
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    Cons
    Titan.Mail
    • A tool is only good if people use it. Some of the artists I work with found it too complex (though I don't think they really gave it a good shot).
    • We used it heavily for about six months and it didn't hit too many other big negative points.
    Incentivized
    Read full review
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    Likelihood to Renew
    Titan.Mail
    We would likely to renew use of Flock for our organization since it meets most of the requirements of team collboration and communication for a small group like us. Most of our Flock users like it's features and use it extensively for day-to-day work. We are quite optimistic about it's future updates.
    Incentivized
    Read full review
    Help Lightning
    No answers on this topic
    Usability
    Titan.Mail
    It is good to give what an app deserves, Flock is very efficient and effective app to manage the all day to day activities and communicate across all team members, create groups, share files, send reminders schedule reminders for each group or persons and share notes.Pin files and search any messages from anyone with advanced filters. It's a great app.
    Incentivized
    Read full review
    Help Lightning
    No answers on this topic
    Support Rating
    Titan.Mail
    We've only needed customer support a few times with Flock (mainly concerning app integration and security), and they've always been timely and helpful, which are the only things I truly need from support. The response rate was still rapid, and there's plenty of support available online as well for Flock.
    Incentivized
    Read full review
    Help Lightning
    No answers on this topic
    Alternatives Considered
    Titan.Mail
    Flock as mentioned takes the best of all these apps and improves upon them. Flock's UI was exactly what we were looking for and Flock doesn't overcharge small teams for search functional or messaging. It just offers a great product at a great price combined with great support. Their chat ticket system works almost immediately.
    Incentivized
    Read full review
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    Return on Investment
    Titan.Mail
    • Organizing notes manually has been drastically reduced. Flock folders and chats are perfect for keeping each file separate.
    • We have not missed one calendar event with Flocks integration of our Google Calendar.
    • Being able to cut out or $99/month case management software has saved a ton of money each month.
    Incentivized
    Read full review
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    ScreenShots

    Flock Screenshots

    Product screenshotProduct screenshotProduct screenshot

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.