FogBugz vs. OmniFocus vs. Remember the Milk

FogBugz has been a very useful tool to our organization, and much preferred over other options we reviewed, mainly JIRA. There are still some improvements needed, but with the fairly recent acquisition by DevFactory, we have a great deal of hope for what is in store given DevFactory's focus and transparency. It seems like both DevFactory and FogBugz customers are eager for substantial improvements on the front-end, but there is/was a great deal of backend housecleaning that definitely needed to take place first.

Incentivized

1) Great for managing your work and personal activities. 2) One of the best implementations of the Getting Things Done method. 3) Not really suited for collaborative work management; OmniFocus is managed on a per-user basis so you can't share/assign tasks.

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I think Remember the Milk is a great tool for managing tasks and information. However, it depends on what the person is looking for. If you are looking for just a simple task management tool without any bells and whistles, this may be a lot, as it has a lot of advanced features (and even more if you go pro). If you are looking for a more robust task management tool with the option to add priorities, tags, categories, and assign tasks to others, this may be more suited for this. It is also helpful for managing lists like shopping lists or project lists.

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• Tasks, Subtasks, and notes. All three of these areas were critical for our team. Tasks in Fogbugz were a bit easier to see than in more bug based software like Trello or JIRA
• The entire screen is used to view a task or case. Clicking on a task or case will open up and take up the entire screen, aside from the sidebar nav columns. I like to see details and I think Fogbugz does this very well, using up as much digital real estate as possible.
• Flowcharting in Fogbugz with Creately is nice - instead of getting an exterior flowchart software like Lucidchart, Creately works right in Fogbugz.

Incentivized

• Ease of viewing your projects at a high-level.
• Ease of viewing what tasks need to be done at the present moment and the sorting of those tasks by availability, due date, start date, needed resources, and project.
• The visual interface is really nice to work with, the UX/UI is intelligent and intuitive.
• It's the most extensible software I've used. There is a community of people that publish compatible scripts for Omnifocus at no charge.
• The code is robust and I've almost never had a bug or a glitch that resulted in issues.
• The software syncs in the cloud between MacOS and iOS seamlessly and faster than other To-Do software. The sync aspect is available free of charge.
• The development team at Omnifocus is on top of bugs and they have been adding releases regularly to increase functionality and performance.
• While OmniFocus adheres to the GTD (Getting things done) principles, it can be used in almost any manner and you aren't stuck with just that methodology.

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• Mobile App
• Quickly enter new tasks
• Reminders

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• The simplicity of a single admin type user is not great because anyone who can create a job or client in the system, can also add and delete users. Content and User administrative rights should be separated.
• There are ways to change the terminology/lexicon within the tool, but we are not able to get it to work even after reaching out to tech support. So we are forced to use the system terminology that doesn't match up to our company making training a bit difficult.
• There is a subscribe function that you can opt into, there should be a way to add subscribers as you create a new task.

• I would really like to see graphic presentations of how I allocate my time, what categories of tasks don't get accomplished, etc.
• I would like to see OmniFocus include Gantt chart functionality, such as allowing me to see how long it took me to accomplish a task from start to finish. Allowing me to actually input time spent, and seeing it on a Gantt chart, would be icing on the cake.

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• It does what I need it to do.

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Over the past 4 years of use I still haven't found any product that comes close in terms of capability

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This is a super usable tool to use. I really like the front-end user experiences, which makes using it really clear

OmniFocus has excellent user forums. They're active as well as mature, since the product has been around for years. I've never needed to actually contact customer support because OmniFocus is popular enough that I've always been able to find an answer in the forums, or in an article, or in a YouTube video.

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I have had few reasons to call support, the only reason was over a billing issue and they resolved the issue quickly,.

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I like JIRA a lot better than Fogbugz for many reasons. If I had a choice, I'd use JIRA every time

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OmniFocus is built for the user with a lot going on - consequently, it does a great job at organizing lots of things in a manageable workload. It's perfect for taking a project and breaking it down into small tasks for yourself or teams. Once you get past the learning curve, it's quick at adding new tasks. Overall, it's an excellent product.

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Google Tasks is a much simpler task-keeping interface, and I use it for the most important tasks on my phone. It does not offer tags, priorities, or distinguish between lists/tasks. It does let me star tasks, but does not let me determine the priority levels. I can also move tasks to different lists, but they can be hard to manage if there are too many, so I generally do not use this feature. For me, Google Tasks is ideal for very simple "I need to write this down" type tasks that are of high priority. It is not a good brain dumping tool because tasks can easily get lost. This is more for those nagging tasks that I want to do and make sure there is an appropriate alarm for. It also integrates well with my Android home screen. However, when I have lots of tasks I want to categorize, or I do want to do more of a brain dump type thing, I think Remember the Milk is far better. I can have more control over priorities, tags, assigning tasks to others, and other robust features.

Incentivized

• Saves time by quickly allowing Developers to make the necessary notes without getting bogged down in bloated UIs
• Has allowed us to look back easily and see the exact code changes made for the exact Case to aid in decisions for current changes, increasing the certainty of the decided path, without regression

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• OmniFocus keeps our tasks moving forward. Using a free script you can search all your current projects for projects that have no next step assigned to it to ensure nothing falls through the cracks.
• When we serve our clients, the attention to detail we are able to give them comes from accurate tracking of what we need to deliver.
• We complete projects 25% faster than before and we can see where the bottlenecks are immediate. We have also been forced to document tasks in a more concrete manner which allows for better execution.

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• Saved multiple hours each week per user

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