What users are saying about
18 Ratings
8 Ratings
18 Ratings
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Score 9.5 out of 100
8 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

FollowUp CRM

One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
Betsy Young | TrustRadius Reviewer

Raken

Easy sub-contractor management ability, time tracking, resource planning and the easy tracking of project equipment using Raken is even enjoyable. Team coordination and project comments and recording sharing among the team members, this is a great tool for that.
James Gilmour | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

FollowUp CRM
9.1
Raken
Customer data management / contact management
FollowUp CRM
10.0
Raken
Workflow management
FollowUp CRM
10.0
Raken
Territory management
FollowUp CRM
6.1
Raken
Opportunity management
FollowUp CRM
10.0
Raken
Integration with email client (e.g., Outlook or Gmail)
FollowUp CRM
10.0
Raken
Contract management
FollowUp CRM
10.0
Raken
Quote & order management
FollowUp CRM
8.9
Raken
Interaction tracking
FollowUp CRM
10.0
Raken
Channel / partner relationship management
FollowUp CRM
7.2
Raken

Customer Service & Support

FollowUp CRM
10.0
Raken
Case management
FollowUp CRM
10.0
Raken
Call center management
FollowUp CRM
10.0
Raken
Help desk management
FollowUp CRM
10.0
Raken

Marketing Automation

FollowUp CRM
10.0
Raken
Lead management
FollowUp CRM
10.0
Raken
Email marketing
FollowUp CRM
10.0
Raken

CRM Project Management

FollowUp CRM
9.5
Raken
Task management
FollowUp CRM
10.0
Raken
Billing and invoicing management
FollowUp CRM
8.4
Raken
Reporting
FollowUp CRM
10.0
Raken

CRM Reporting & Analytics

FollowUp CRM
9.7
Raken
Forecasting
FollowUp CRM
9.0
Raken
Pipeline visualization
FollowUp CRM
10.0
Raken
Customizable reports
FollowUp CRM
10.0
Raken

Customization

FollowUp CRM
9.8
Raken
Custom fields
FollowUp CRM
10.0
Raken
Custom objects
FollowUp CRM
9.0
Raken
Scripting environment
FollowUp CRM
10.0
Raken
API for custom integration
FollowUp CRM
10.0
Raken

Security

FollowUp CRM
10.0
Raken
Single sign-on capability
FollowUp CRM
10.0
Raken
Role-based user permissions
FollowUp CRM
10.0
Raken

Social CRM

FollowUp CRM
10.0
Raken
Social data
FollowUp CRM
10.0
Raken
Social engagement
FollowUp CRM
10.0
Raken

Integrations with 3rd-party Software

FollowUp CRM
7.7
Raken
Marketing automation
FollowUp CRM
10.0
Raken
Compensation management
FollowUp CRM
5.5
Raken

Platform

FollowUp CRM
10.0
Raken
Mobile access
FollowUp CRM
10.0
Raken

Human Resource Management

FollowUp CRM
Raken
8.1
Employee demographic data
FollowUp CRM
Raken
7.3
Employment history
FollowUp CRM
Raken
8.2
Job profiles and administration
FollowUp CRM
Raken
8.2
Workflow for transfers, promotions, pay raises, etc.
FollowUp CRM
Raken
8.2
Organizational charting
FollowUp CRM
Raken
8.2
Organization and location management
FollowUp CRM
Raken
8.2
Compliance data (COBRA, OSHA, etc.)
FollowUp CRM
Raken
8.2

Payroll Management

FollowUp CRM
Raken
8.2
Pay calculation
FollowUp CRM
Raken
8.2
Support for external payroll vendors
FollowUp CRM
Raken
8.2
Off-cycle/On-Demand payment
FollowUp CRM
Raken
8.2
Benefit plan administration
FollowUp CRM
Raken
8.2
Direct deposit files
FollowUp CRM
Raken
8.2
Salary revision and increment management
FollowUp CRM
Raken
8.2
Reimbursement management
FollowUp CRM
Raken
8.2

Asset Management

FollowUp CRM
Raken
8.2
Tracking of all physical assets
FollowUp CRM
Raken
8.2

Reporting & Analytics

FollowUp CRM
Raken
8.4
Dashboards
FollowUp CRM
Raken
8.2
Standard reports
FollowUp CRM
Raken
8.2
Custom reports
FollowUp CRM
Raken
9.1
Data exportability
FollowUp CRM
Raken
8.2

Construction Project & Field Management

FollowUp CRM
Raken
8.3
Plan distribution & viewing
FollowUp CRM
Raken
7.9
Plan markups & sharing
FollowUp CRM
Raken
6.5
Issue tracking & punchlists
FollowUp CRM
Raken
8.2
Photo documentation
FollowUp CRM
Raken
9.7
Jobsite reports
FollowUp CRM
Raken
10.0
Document sharing
FollowUp CRM
Raken
8.5
RFI tools
FollowUp CRM
Raken
8.2
Collaboration & approvals
FollowUp CRM
Raken
7.2
As-built drawings
FollowUp CRM
Raken
8.2
Mobile app
FollowUp CRM
Raken
10.0
Submittal design and management
FollowUp CRM
Raken
8.2
Checklists
FollowUp CRM
Raken
8.2
Meeting Minutes
FollowUp CRM
Raken
8.2
Specifications
FollowUp CRM
Raken
8.2
Change orders
FollowUp CRM
Raken
8.2

Estimating

FollowUp CRM
Raken
7.4
Takeoff tools
FollowUp CRM
Raken
8.2
Job costing
FollowUp CRM
Raken
7.1
Cost databases
FollowUp CRM
Raken
7.1
Cost calculator
FollowUp CRM
Raken
6.5
Bid creation
FollowUp CRM
Raken
8.2

Pros

FollowUp CRM

  • We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
  • The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
  • Every task is date stamped to insure proper work flow and holds the team accountable to each other.
Gregg Wallick | TrustRadius Reviewer

Raken

  • Great iPhone application - The application makes reporting and adding photos very easy.
  • It's easy to navigate different days and reports. Or to find keywords or subcontractors and when they performed work.
Anonymous | TrustRadius Reviewer

Cons

FollowUp CRM

  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
Betsy Young | TrustRadius Reviewer

Raken

  • Sometimes the app will run slow or crash on the guys in the field. It doesn't happen too often though.
  • An easier way to download all project Daily Reports at one time.
Anonymous | TrustRadius Reviewer

Support Rating

FollowUp CRM

No score
No answers yet
No answers on this topic

Raken

Raken 8.9
Based on 8 answers
Raken has an excellent support team. Raken are pretty prompt with getting back to you. Raken also has a convenient chat feature on their website. All their support members are friendly and are good at helping you understand and resolve your issues.
Anonymous | TrustRadius Reviewer

Alternatives Considered

FollowUp CRM

My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
Anonymous | TrustRadius Reviewer

Raken

Vista is TTI's accounting software program. It is extremely well suited for the construction projects.Team, which is similar to Raken, is more advance however the program is also more expensive.
Anonymous | TrustRadius Reviewer

Return on Investment

FollowUp CRM

  • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
  • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
  • Payments or what the current status of the job is.
Tom Baker | TrustRadius Reviewer

Raken

  • Less need to travel to each job site.
  • Automated emailed reports to clients reduces the number of meetings/conversations about what is happening on the project.
Anonymous | TrustRadius Reviewer

Pricing Details

FollowUp CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Raken

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

FollowUp CRM
10.0
Raken
9.1

Support Rating

FollowUp CRM
Raken
8.9

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