Great tool to bring your company out of the daily report dark ages
Updated February 25, 2020

Great tool to bring your company out of the daily report dark ages

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Raken

Raken is used by our field operations team to track subcontractor progress, hours, safety reporting, job site progress, weather, and other daily events. Our superintendents are required to complete 1 daily Raken report that is submitted to a shared folder where anyone in the company can view job site progress, subcontractor hours, etc. Raken solves the issue of using paper reporting for on-site team members. Our field teams can walk throughout the day and take pictures and add notes, then sit at the end of the day (or week) and finalize their report to submit. Once submitted it is easily accessible by others.
  • Great iPhone application - The application makes reporting and adding photos very easy.
  • It's easy to navigate different days and reports. Or to find keywords or subcontractors and when they performed work.
  • I hear some feedback from our field team that occasionally the application is slow or crashes on their devices.
  • Raken definitely saves costly superintendent time and can be used as a tool to review dates, weather, etc. if a case is opened or an issue comes up that needs to be checked back on.
  • Raken is only as good as the data inputted into it. If your team does not use all of the functions you don't get a good product.
I'm used to seeing field operations employees use paper reporting for daily reports. I've seen some construction software companies incorporate daily reports but I haven't seen it yet where it is efficient and makes sense to use, most of the time it seems like an afterthought and is tacked onto the base product.
I've not interfaced with Raken support.

Do you think Raken delivers good value for the price?

Yes

Are you happy with Raken's feature set?

Yes

Did Raken live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Raken go as expected?

Yes

Would you buy Raken again?

Yes

Raken is great for any large or mid-size general contractor that collects the superintendent's daily reports. The clean, easy to navigate application is perfect for everyone, even the "old-school" superintendents that are not as tech-savvy. Having the ability to view different jobs across the company in one application as a PM is a great tool to have.

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