What users are saying about
18 Ratings
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Score 9.5 out of 100
231 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

FollowUp CRM

One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
Betsy Young | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

FollowUp CRM
9.1
Sugar Sell (SugarCRM)
8.6
Customer data management / contact management
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.9
Workflow management
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.6
Territory management
FollowUp CRM
6.1
Sugar Sell (SugarCRM)
8.8
Opportunity management
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.8
Integration with email client (e.g., Outlook or Gmail)
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.9
Contract management
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.7
Quote & order management
FollowUp CRM
8.9
Sugar Sell (SugarCRM)
8.2
Interaction tracking
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.1
Channel / partner relationship management
FollowUp CRM
7.2
Sugar Sell (SugarCRM)
8.6

Customer Service & Support

FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.9
Case management
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
9.0
Call center management
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.8
Help desk management
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.8

Marketing Automation

FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.3
Lead management
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
9.0
Email marketing
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
7.6

CRM Project Management

FollowUp CRM
9.5
Sugar Sell (SugarCRM)
9.0
Task management
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
9.1
Billing and invoicing management
FollowUp CRM
8.4
Sugar Sell (SugarCRM)
8.9
Reporting
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.9

CRM Reporting & Analytics

FollowUp CRM
9.7
Sugar Sell (SugarCRM)
8.9
Forecasting
FollowUp CRM
9.0
Sugar Sell (SugarCRM)
8.9
Pipeline visualization
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
9.0
Customizable reports
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.9

Customization

FollowUp CRM
9.8
Sugar Sell (SugarCRM)
8.9
Custom fields
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.9
Custom objects
FollowUp CRM
9.0
Sugar Sell (SugarCRM)
9.0
Scripting environment
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.9
API for custom integration
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.5

Security

FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.7
Single sign-on capability
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
9.1
Role-based user permissions
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.3

Social CRM

FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.7
Social data
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.9
Social engagement
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.6

Integrations with 3rd-party Software

FollowUp CRM
7.7
Sugar Sell (SugarCRM)
8.7
Marketing automation
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.9
Compensation management
FollowUp CRM
5.5
Sugar Sell (SugarCRM)
8.6

Platform

FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.3
Mobile access
FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.3

Pros

FollowUp CRM

  • We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
  • The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
  • Every task is date stamped to insure proper work flow and holds the team accountable to each other.
Gregg Wallick | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

FollowUp CRM

  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
Betsy Young | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

FollowUp CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

FollowUp CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.7
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

FollowUp CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

FollowUp CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

FollowUp CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
Himanshu Shah | TrustRadius Reviewer

In-Person Training

FollowUp CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

FollowUp CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

FollowUp CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

FollowUp CRM

My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

FollowUp CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

FollowUp CRM

  • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
  • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
  • Payments or what the current status of the job is.
Tom Baker | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Pricing Details

FollowUp CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FollowUp CRM Editions & Modules

Additional Pricing Details

Sugar Sell (SugarCRM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Sell$80.001
Sugar Professional$52.001
Sugar Enterprise$85.001
  1. Per User/Per Month (billed annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

FollowUp CRM
10.0
Sugar Sell (SugarCRM)
8.3

Likelihood to Renew

FollowUp CRM
Sugar Sell (SugarCRM)
8.2

Usability

FollowUp CRM
Sugar Sell (SugarCRM)
8.7

Reliability and Availability

FollowUp CRM
Sugar Sell (SugarCRM)
10.0

Performance

FollowUp CRM
Sugar Sell (SugarCRM)
10.0

Support Rating

FollowUp CRM
Sugar Sell (SugarCRM)
9.2

In-Person Training

FollowUp CRM
Sugar Sell (SugarCRM)
9.0

Online Training

FollowUp CRM
Sugar Sell (SugarCRM)
8.0

Implementation Rating

FollowUp CRM
Sugar Sell (SugarCRM)
9.0

Scalability

FollowUp CRM
Sugar Sell (SugarCRM)
9.0

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