What users are saying about
23 Ratings
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Score 9.4 out of 100
238 Ratings
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Score 7.5 out of 100

Feature Set Ratings

  • Followup CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM
  • Sugar Sell (SugarCRM) ranks higher in 2 feature sets: Integrations with 3rd-party Software, Platform

Sales Force Automation

9.3

FollowUp CRM

93%
8.4

Sugar Sell (SugarCRM)

84%
Followup CRM ranks higher in 9/9 features

Customer data management / contact management

9.8
98%
17 Ratings
8.7
87%
32 Ratings

Workflow management

9.4
94%
15 Ratings
8.4
84%
28 Ratings

Territory management

9.3
93%
12 Ratings
8.5
85%
26 Ratings

Opportunity management

9.5
95%
14 Ratings
8.6
86%
26 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
13 Ratings
8.8
88%
29 Ratings

Contract management

9.6
96%
15 Ratings
8.6
86%
26 Ratings

Quote & order management

9.0
90%
11 Ratings
7.7
77%
24 Ratings

Interaction tracking

9.0
90%
14 Ratings
7.6
76%
30 Ratings

Channel / partner relationship management

9.0
90%
12 Ratings
8.4
84%
25 Ratings

Customer Service & Support

9.3

FollowUp CRM

93%
8.7

Sugar Sell (SugarCRM)

87%
Followup CRM ranks higher in 3/3 features

Case management

9.4
94%
13 Ratings
9.0
90%
24 Ratings

Call center management

8.6
86%
10 Ratings
8.6
86%
19 Ratings

Help desk management

9.8
98%
11 Ratings
8.7
87%
17 Ratings

Marketing Automation

9.2

FollowUp CRM

92%
8.3

Sugar Sell (SugarCRM)

83%
Followup CRM ranks higher in 2/2 features

Lead management

9.0
90%
13 Ratings
8.8
88%
22 Ratings

Email marketing

9.4
94%
10 Ratings
7.9
79%
23 Ratings

CRM Project Management

9.0

FollowUp CRM

90%
8.7

Sugar Sell (SugarCRM)

87%
Followup CRM ranks higher in 2/3 features

Task management

9.4
94%
15 Ratings
9.0
90%
26 Ratings

Billing and invoicing management

8.3
83%
7 Ratings
8.5
85%
18 Ratings

Reporting

9.4
94%
14 Ratings
8.7
87%
24 Ratings

CRM Reporting & Analytics

9.4

FollowUp CRM

94%
8.7

Sugar Sell (SugarCRM)

87%
Followup CRM ranks higher in 3/3 features

Forecasting

9.5
95%
10 Ratings
8.6
86%
24 Ratings

Pipeline visualization

9.2
92%
14 Ratings
8.9
89%
25 Ratings

Customizable reports

9.4
94%
14 Ratings
8.7
87%
27 Ratings

Customization

8.9

FollowUp CRM

89%
8.6

Sugar Sell (SugarCRM)

86%
Followup CRM ranks higher in 3/4 features

Custom fields

9.3
93%
11 Ratings
8.7
87%
29 Ratings

Custom objects

8.5
85%
8 Ratings
9.0
90%
26 Ratings

Scripting environment

9.0
90%
9 Ratings
8.6
86%
19 Ratings

API for custom integration

8.8
88%
8 Ratings
7.9
79%
25 Ratings

Security

9.3

FollowUp CRM

93%
8.5

Sugar Sell (SugarCRM)

85%
Followup CRM ranks higher in 2/2 features

Single sign-on capability

9.4
94%
13 Ratings
8.8
88%
21 Ratings

Role-based user permissions

9.2
92%
12 Ratings
8.1
81%
26 Ratings

Social CRM

8.6

FollowUp CRM

86%
8.3

Sugar Sell (SugarCRM)

83%
Followup CRM ranks higher in 2/2 features

Social data

9.0
90%
7 Ratings
8.6
86%
19 Ratings

Social engagement

8.3
83%
6 Ratings
8.0
80%
16 Ratings

Integrations with 3rd-party Software

8.1

FollowUp CRM

81%
8.4

Sugar Sell (SugarCRM)

84%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Marketing automation

8.4
84%
8 Ratings
8.6
86%
19 Ratings

Compensation management

7.8
78%
7 Ratings
8.3
83%
13 Ratings

Platform

6.8

FollowUp CRM

68%
8.1

Sugar Sell (SugarCRM)

81%
Sugar Sell (SugarCRM) ranks higher in 1/1 features

Mobile access

6.8
68%
8 Ratings
8.1
81%
20 Ratings

Attribute Ratings

  • Followup CRM is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Sugar Sell (SugarCRM) is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.4

FollowUp CRM

94%
17 Ratings
8.0

Sugar Sell (SugarCRM)

80%
57 Ratings

Likelihood to Renew

FollowUp CRM

N/A
0 Ratings
8.2

Sugar Sell (SugarCRM)

82%
26 Ratings

Usability

9.4

FollowUp CRM

94%
5 Ratings
8.5

Sugar Sell (SugarCRM)

85%
10 Ratings

Availability

FollowUp CRM

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Performance

FollowUp CRM

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Support Rating

7.4

FollowUp CRM

74%
5 Ratings
9.1

Sugar Sell (SugarCRM)

91%
18 Ratings

In-Person Training

FollowUp CRM

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Online Training

FollowUp CRM

N/A
0 Ratings
8.0

Sugar Sell (SugarCRM)

80%
1 Rating

Implementation Rating

FollowUp CRM

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
9 Ratings

Configurability

FollowUp CRM

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
1 Rating

Ease of integration

FollowUp CRM

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Product Scalability

FollowUp CRM

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Vendor post-sale

FollowUp CRM

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Vendor pre-sale

FollowUp CRM

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Likelihood to Recommend

FollowUp Power

Being from healthcare sector we have been using Followup CRM. It automatically sends all the notification and reminders. Also, helps with the follow-ups so that no prospect or leads can be missed. This is incredible tool one should definitely use. This tool allows us to track our progress and identify areas for improvement.
Read full review

SugarCRM

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure. If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Read full review

Pros

FollowUp Power

  • It allows us to put notes/comments in as they occur so that there is a complete "log" of information for each project.
  • It reminds us of who we should be contacting each day.
  • It gives us a daily overall picture of how many leads we are currently managing.
Read full review

SugarCRM

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Read full review

Cons

FollowUp Power

  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
Read full review

SugarCRM

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Read full review

Pricing Details

FollowUp CRM

Starting Price

Editions & Modules

FollowUp CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Sugar Sell (SugarCRM)

    Starting Price

    $52 per month

    Editions & Modules

    Sugar Sell (SugarCRM) editions and modules pricing
    EditionModules
    Sugar Sell$80.001
    Sugar Professional$52.002
    Sugar Enterprise$85.003

    Footnotes

    1. Per User/Per Month (billed annually)
    2. Per User/Per Month (billed annually)
    3. Per User/Per Month (billed annually)

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    FollowUp Power

    No answers on this topic

    SugarCRM

    Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
    Read full review

    Usability

    FollowUp Power

    Followup CRM is best in all aspects. Followup CRM is a fantastic software for all types of organisations. It includes best features like project management, dashboards, quota management etc. This software is well integrated with other useful marketing and accounting applications. Followup CRM is a an awesome cloud based product. The dashboard feature of Followup CRM is fantastic.Followup CRM is intuitive , well customized and user familiar product even for the beginners. All these are the basic and primary reasons that i give it such good rating as compare to other similar products available in the market.
    Read full review

    SugarCRM

    There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
    Read full review

    Reliability and Availability

    FollowUp Power

    No answers on this topic

    SugarCRM

    SugarCRM has never been down for us.
    Read full review

    Performance

    FollowUp Power

    No answers on this topic

    SugarCRM

    No response time issues ever. Very productive due to its ease of use.
    Read full review

    Support Rating

    FollowUp Power

    I rarely contacted the support for Followup CRM but my employees tried to contact the support and they resolved the issue. So i can not provide enough detail about the support of Followup CRM
    Read full review

    SugarCRM

    Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
    Read full review

    In-Person Training

    FollowUp Power

    No answers on this topic

    SugarCRM

    We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
    Read full review

    Online Training

    FollowUp Power

    No answers on this topic

    SugarCRM

    Only part of an implemementation as noted previously.
    Read full review

    Implementation Rating

    FollowUp Power

    No answers on this topic

    SugarCRM

    Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
    Read full review

    Alternatives Considered

    FollowUp Power

    My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
    Read full review

    SugarCRM

    GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
    Read full review

    Scalability

    FollowUp Power

    No answers on this topic

    SugarCRM

    Works from 2-300 Users in our experience.
    Read full review

    Return on Investment

    FollowUp Power

    • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
    • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
    • Payments or what the current status of the job is.
    Read full review

    SugarCRM

    • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
    • It allows each user to have a 360-degree view point of our databases at any given point.
    • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
    Read full review

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