Likelihood to Recommend Over the years, [in our experience], the maintenance of the Forcepoint Web Security solution proved to be more cumbersome and troublesome with each version upgrade. In addition, it did not transition well to support the large increase of remote workers. We also experienced weird incompatibilities with the client. We have since replaced this solution with Zscaler Internet Access, a cloud-based secure web gateway solution with a client that behaves as expected, is more flexible, and requires significantly less administration.
Read full review Untangle is very strong in the "traditional" sense of security. That means an edge appliance that either works with an existing router or is the router itself (recommended). This approach has also been adapted well to cloud environments in order to protect virtual servers and VDI workstations. As mentioned earlier, many schools are using cloud-based filtering for their 1:1 solutions for their students. This is an area where Untangle is unable to serve. Some have used an instance of Untangle in the cloud with VPN to serve their remote needs, but it is not the same as solutions that are designed for cloud-based filtering of devices without VPN.
Read full review Pros It prevents users from accessing websites that may have recently been created for the purpose of distributing malware. It prevents users from accidentally or intentionally accessing websites that are considered inappropriate for a work environment. It allows us to create different policies for different teams in our organization. Read full review Web Filtering is strong, and can also do application fingerprinting to allow Facebook, but not Facebook games. Secondly, a separate partition called a "rack" can be set up to give one subnet or group of users different web filtering policies than another. For example, teachers would get more freedom to browse the web than students at a school. Built-in SD-WAN connectivity as part of your license. IPSEC tunnel creation is also amazingly easy. Will install on any x86 hardware created in the last 5-10 years. Ram and processor requirements per user are very low. Reporting is phenomenal, however you can get death by details very easily. Read full review Cons The user access logs contain a lot of useless information. I understand this is very hard to tackle as I've seen this across any product that logs web activity. I would like to see more customization options of website block pages. Read full review The full suite can be expensive for business but will be powerful enough. The full suite for home or small office isn't that bad of a price but may be out of reach for most home users but remember the basics are FREE so anyone can get started with it. I would like to see it promoted for mid to large businesses as I think it can handle it. Read full review Likelihood to Renew It is very stable, the organisation has "locked in" the product and has no plans to change or try another product. We have already renewed our 2019-2020 licenses. It is user friendly and people catch on easily when they first use it. The only downtime is when we install Microsoft updates! It has excellent reporting which help in determining how the organisation's Internet is used and also during both internal and external IT audits.
Read full review Service renewal is in Feb 2021. We will be renewing!
Read full review Usability Despite the intimidating Linux CLI when you use the appliance for troubleshooting, the web security usability compensates as most of the Administration of the system is done there. It is GUI based and has an easy to use UI where one can navigate around rather easily like getting reports, checking alerts, looking the whole setup under deployment to check if all services are running in one place though there are other parts to the system.
Read full review Support Rating The is a quick first response to acknowledge your issue and the Engineers never take more than two hours to fix an issue and we hardly get issues looking at the fact that the system is pretty stable. There is also a robust Knowledge Base in the site for known problems.
Read full review I haven't used them much, but they did answer my question quickly.
Read full review Implementation Rating Research known issues with upgrading from the Support Knowledge base, this will enable you avoid road blocks along the way and reduce your dependence on Forcepoint Support
Read full review Alternatives Considered To be honest, once using Forcepoint for our Web Security, I have not wanted to look anywhere else. The dashboard gives me quick insight of threats, productivity, and bandwidth usage. Again, this is a layer in my security and it fills many holes. I feel safe and I do like I can just let it do its thing
Read full review NG Firewall was much more friendly in terms of layout and ease of use, the apps section is familiar to anyone and the config while in a sort of odd order is very clearly laid out. I also appreciate Untangle's endless educational videos and the support can't be beat. Overall it was more of a complete package
Read full review Return on Investment Being a non-profit the cost is a bit higher than some competitors so our ROI takes a bit longer to recoup. I would really like to see better non-profit pricing. The ease of doing a report on someone cuts down on the IT man-hours to do website tracking for managers as we can do it from a central point whereas in the past (prior to Forcepoint/Websense) we would have to ghost their machine to look for activity as well as their local servers. Read full review The positive is the savings in time the IT department has recouped by not having to continuously clean and maintain end point computers. Not to mention helping end user use their time more wisely by not wasting time on non-work related web activities. The only negative is complaints from end users about the restrictions. Read full review ScreenShots