Forethought vs. Pure Chat by Ruby

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Forethought
Score 7.9 out of 10
N/A
Forethought provides customer service automation that helps support teams. It infuses generative AI powered by Large Language Models (LLMs), at each stage of the customer support journey: resolving common cases , predicting and prioritizing cases, and assisting agents with relevant knowledge.N/A
Pure Chat by Ruby
Score 8.6 out of 10
N/A
Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand.
$10
per month
Pricing
ForethoughtPure Chat by Ruby
Editions & Modules
No answers on this topic
Additional Users - Pro
$10
per month
Additional Users - Growth
$15
per month
Growth
$49
per month
Pro
$99
per month
Offerings
Pricing Offerings
ForethoughtPure Chat by Ruby
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ForethoughtPure Chat by Ruby
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User Ratings
ForethoughtPure Chat by Ruby
Likelihood to Recommend
-
(0 ratings)
8.6
(2 ratings)
User Testimonials
ForethoughtPure Chat by Ruby
Likelihood to Recommend
Forethought
No answers on this topic
Ruby Receptionists, Inc
Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone
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Pros
Forethought
No answers on this topic
Ruby Receptionists, Inc
  • Online chat
  • Multiple websites, multiple users
  • Supervisor feature
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Cons
Forethought
No answers on this topic
Ruby Receptionists, Inc
  • Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice
  • Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use.
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Alternatives Considered
Forethought
No answers on this topic
Ruby Receptionists, Inc
Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions.
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Return on Investment
Forethought
No answers on this topic
Ruby Receptionists, Inc
  • Instant connection with our clients and prospects
  • Expanded our ability to increase client contact efficiency
  • Allows us to stay up to date with the ever changing demand of consumers
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ScreenShots