Formstack Forms vs. MaritzCX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Formstack Forms
Score 8.5 out of 10
N/A
Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.
$50
per month
MaritzCX
Score 7.0 out of 10
N/A
N/AN/A
Pricing
Formstack FormsMaritzCX
Editions & Modules
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Formstack FormsMaritzCX
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPlans start at $50/month (billed annually), including: 20 Digital Forms 1,000 Submissions Per Form 14,400 API Calls Per Day Drag-and-Drop Form Builder Custom Themes Payment Integrations Salesforce Integration SSO User Management Form Prefill
More Pricing Information
Features
Formstack FormsMaritzCX
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Formstack Forms
6.0
61 Ratings
26% below category average
MaritzCX
6.0
1 Ratings
26% below category average
Survey templates9.053 Ratings7.01 Ratings
Themes4.656 Ratings6.01 Ratings
Custom logo/branding4.658 Ratings5.01 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Formstack Forms
7.7
58 Ratings
11% below category average
MaritzCX
8.0
1 Ratings
7% below category average
Changes to live survey6.453 Ratings6.01 Ratings
Question design help8.01 Ratings9.01 Ratings
Multiple question types8.858 Ratings9.01 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Formstack Forms
7.3
58 Ratings
13% below category average
MaritzCX
7.0
1 Ratings
17% below category average
Survey logic flexibility7.358 Ratings7.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Formstack Forms
9.3
59 Ratings
12% above category average
MaritzCX
6.8
1 Ratings
19% below category average
Response tracking10.01 Ratings8.01 Ratings
Data export9.159 Ratings5.01 Ratings
Standard reports9.056 Ratings8.01 Ratings
Custom reports8.648 Ratings5.01 Ratings
Analytics10.01 Ratings8.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Formstack Forms
8.6
57 Ratings
3% above category average
MaritzCX
7.0
1 Ratings
18% below category average
Access controls8.855 Ratings5.01 Ratings
Compliance8.550 Ratings9.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Formstack Forms
8.0
1 Ratings
1% below category average
MaritzCX
5.0
1 Ratings
47% below category average
Vendor-offered crowdsourcing8.01 Ratings00 Ratings
Respondent restrictions8.01 Ratings5.01 Ratings
Best Alternatives
Formstack FormsMaritzCX
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Score 9.7 out of 10
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Score 9.7 out of 10
Medium-sized Companies
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Score 6.8 out of 10
Enterprises
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User Ratings
Formstack FormsMaritzCX
Likelihood to Recommend
7.2
(74 ratings)
8.0
(1 ratings)
Likelihood to Renew
9.1
(12 ratings)
-
(0 ratings)
Usability
6.9
(6 ratings)
-
(0 ratings)
Availability
10.0
(2 ratings)
-
(0 ratings)
Support Rating
3.4
(5 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Formstack FormsMaritzCX
Likelihood to Recommend
Formstack
Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
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MaritzCX
I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
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Pros
Formstack
  • Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
  • Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
  • User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
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MaritzCX
  • Easy to use format (not HTML coding knowledge required)
  • Detailed reports
  • Ability to save and re-use same themes and surveys
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Cons
Formstack
  • Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
  • Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
  • More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
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MaritzCX
  • Ability to customize look of survey limited
  • Some reports in CSV were a mess to fix up
  • Support seemed limited
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Likelihood to Renew
Formstack
Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
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MaritzCX
No answers on this topic
Usability
Formstack
I give it this rating because Ali feel like just about anyone can use this. Now with 7 billion people in the work I understand that’s not the case but I feel like Formstack get it pretty simple where a majority of humans could use it and navigate through. The only reason I didn’t give it a higher rating is because I think Google Forms is a little easier to use and that it’s pretty much impossible for any product to get a 10 on usability in my opinion.
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MaritzCX
No answers on this topic
Support Rating
Formstack
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
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MaritzCX
No answers on this topic
Implementation Rating
Formstack
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
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MaritzCX
No answers on this topic
Alternatives Considered
Formstack
Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
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MaritzCX
MaritzCX was actually to only survey software I have used. No comparison to describe in this section
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Return on Investment
Formstack
  • Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
  • Immediate response - those that submit forms receive immediate response that their form has been submitted.
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MaritzCX
  • Saved our department from needing to purchase additional event software
  • I was not responsible for actual purchase of MaritzCX
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ScreenShots