TrustRadius
Formstack - quick, easy, powerful
https://www.trustradius.com/surveysFormstackUnspecified8.2126101
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September 24, 2018

Formstack - quick, easy, powerful

Score 8 out of 101
Vetted Review
Verified User
Review Source

Software Version
Other

Overall Satisfaction with Formstack

Formstack is integrated into our website and business processes in several ways, and is used by multiple departments. We have order forms that, when submitted, go to accounting, the warehouse, and the relevant department. We also have event RSVP forms, and forms that facilitate internal organization - access requests, list sign-ups, and the like.
  • Formstack is a simple way to create online forms. The interface is intuitive, and the embed codes don't require a high level of HTML or CSS knowledge to use.
  • Formstack is quite versatile and customizable. There are plenty of options to make the forms specific to each task, and the graphics are easy to change.
  • Formstack was selected by one of our geekiest tech guys, and we haven't had cause to complain.
  • I jumped right in as a user on an existing account as a fairly technically savvy user with no training. Most things were pretty easy, but it did take me a while to figure out how to change the template of new forms when I wanted something other than the default.
  • Formstack is used across multiple departments at my organization, and makes it easy to gather data from our constituents quickly. While I would have a hard time quantifying the ROI, the time saved, flexibility, and customizability all make it a valuable tool.
I found Blackbaud NetCommunity to have a much steeper learning curve, and to be fairly expensive. I opted to use Formstack instead, which meant exporting/importing data with some regularity.
  • Employee Surveys
  • Customer Surveys
Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).

Formstack Feature Ratings

Survey templates
7
Themes
6
Custom logo/branding
9
Changes to live survey
9
Multiple question types
9
Survey logic flexibility
9
Data export
10
Standard reports
8
Custom reports
8
Access controls
7
Compliance
7