Likelihood to Recommend
The product is user-friendly in automating the tasks, managing the master data through central purchasing, and creating custom reports. It lacks certain basic functionalities like a record of wastages, sending automated emails confirming if the automatic tasks (scheduled tasks) have been completed or not, and the ability to automate the nutrition information, etc.
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OMS is created for wholesale businesses and is used by many of the companies in our industry. It is apparent that their features have been carefully developed over time to address the business needs for B2B companies. Our company has thousands of SKUs and a unique pricing structure, and OMS was able to handle our unique needs. We would have liked the software to be more modern and to have a better user flow. Importing and exporting data requires a person with experience to handle.
Read full review Pros The 'stock management' tab on the home screen is of particular use when keeping tabs on incoming deliveries into the restaurant. The option to open and close your stock period is great as you have the chance to edit your stock at a moment's notice. Read full review OMS is suitable for wholesale businesses to track inventory and sell based on cases or pallets. OMS allows wholesale pricing structures. We could invoice based on customer tier/category or by units sold. OMS onboarding was a smooth process. Their team is helpful, proactive and professional. We received live training to our team over 2 days. We had followup questions which were answered by email or phone promptly. Read full review Cons It would help massively to see via Enterprise and menu items what ones are no longer active, to keep the data tidy. When you take purchase reports from Enterprise and select to organise them by category, show the name of the category on the actual report download. Quick and easy upload/download of supplier products for correcting prices, descriptions, prices in bulk. Read full review OMS software been around for a long time and they have thoughtfully added features for wholesale businesses. However, the software is in need of an update that makes the software easier to use and more modern. The user flow could be improved and the layout could be more intuitive. It is inconvenient to change between modules. It takes time for team members to become familiar with the software. We appreciate the ability to import/export data, however we wish that this feature was easier to use for the team. Currently only a few members with technology experience are able to use the feature. Read full review Support Rating
Too long to get an answer.
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We highly recommend OMS because of their customer support. When evaluating their software, we had a sales associate and a programmer walk us through the software and answer questions. They allowed us to demo the software at our offices. During onboarding, we received live training form a knowledgeable team member. We were happy that phone calls were always answered quickly. In fact, they reached out to us multiple times to make sure that we were set up and happy.
Read full review Alternatives Considered
In our search for inventory management software, we read reviews online and set up demos with many companies. We were open to trying retail focused software liked
because they were modern and cloud based.
was a viable option, however lacked all the features we needed for our unique wholesale business. We migrated to
for 2 years but were unhappy with their server down time, their customer support and the subscription fee change. Ultimately we came across OMS because other people in our industry recommended OMS and found that OMS addressed our wholesale businesses needs.
Read full review Return on Investment Procurement: Integrating some of the key suppliers with Trade Simple has saved labour hours. Integration: GL Integrations have increased the efficiency and quality of data. Read full review OMS reduced invoicing errors by allowing us to sell based on wholesale units, like cases or pallets. We previously used cloud based software where we experienced downtime and could not create invoices. We do not experience any down time with OMS. OMS is purchased as a lump sump 1 time payment, so we are not surprised by any pricing changes. However we incurred the cost of setting up a server and backing up the data. Read full review