Foxit PDF SDK vs. Zoho Desk

Where FoxIt suites best is if you need an alternative to the big-name PDF editors. It's pretty easy to use and it's comparable to Adobe or any other document editor. It is best used when mocking up proposals for work, creating employee handbooks, putting together offer letters, and essentially any other important document. This is not suitable for creating brochures or pamphlets.

Incentivized

Zoho Desk is a great customer service tool. It is very easy to track the ability to receive tickets and send responses in Zoho Desk. There are lots of options for customization. The knowledge base feature is very extensive and powerful. It makes creating internal and external FAQs easy.

Incentivized

• It is a very cool development kit to integration different PDF functions.
• It is user-friendly and convenient to work with.
• It has great functionality for text. For example: adding quick markup, highlighting the text, underlining, and doing strikethrough, and adding signatures is pretty easy.
• It offers to do encryption and add passwords for security.
• Great search capability that helps finding the text without hassle.

Incentivized

• It provides a simple widget code with a few clicks once you decide to integrate it with your website or application.
• There is a very user friendly dedicated mobile application for Zoho Desk for Android and IOS devices.
• You can easily track all of your tickets and agents from the dashboard interface.
• You can insert tags with each ticket to group them into specific categories for analysis and troubleshooting.

Incentivized

• Combine multiple PDFs into one PDF
• File explorer preview is not good
• In the C# SDK, which is a wrapper of native C++ code. We need to be extra careful in coding and protecting the calls, because it can be very easy to crash the application in case of errors.

Incentivized

• The biggest drawback that I am facing while using the platform is that their ticketing system is not that great [in my opinion]. It does not give us the option to add sales tax and other charges in the invoices which leads to a big problem for us.
• [I feel] its customer support needs improvement.

Incentivized

Our whole takeoff department uses the Foxit PDF SDK. To read plan files, produce pdf files, and take notes, we utilize it in conjunction with other tools. We may utilize the Foxit PDF SDK to read, edit, markup, print, and produce PDF files for internal use or to distribute to clients. Some of our users adore the software, but others choose to use alternative programs because they believe Foxit PDF SDK is too restrictive.

Incentivized

I give [Zoho Desk] [an] overall usability score of 9. This is partly due to the search functionality needs improvement. There are several times where I am left unable to find a ticket and have to generate a new one. I am hoping in the future that they will make some changes!

Incentivized

I rated this software very high on performance because it is really very quick on my Windows system. It can create any type of PDF files in seconds. It also gives good upload speed when I try to modify my documents for inserting digital signature space. It also gives very good encryption speed to secure my documents.

Incentivized

I would give it this rating because I personally have never had to contact support regarding Foxit PDF SDK or anything I am trying to do within the program. As I mentioned before, it is very user-friendly and easy to navigate. I think the program in itself lends support to the user because it is so user-friendly and has an easy to use interface.

Incentivized

As Zoho Support is based in a different timezone to ours it can be an issue that we cannot get an immediate response to an issue. But I will say that once their Support is in the office they are fairly good to respond. they have resolved almost all issues I have told them about, but Zoho have also made system changes and not communicated these beforehand which means we are faced with something new and cannot get support on this until their support team is in the office

Incentivized

Adobe Sign can be really frustrating and difficult to log into, renew subscription, and other background functions. Tech support is between useless and non-existent. On the other hand, there is better control over when recipients have been contacted. Overall, Foxit PDF SDK is a much better product, especially for smaller businesses or ones which don't use it consistently every day, year-round (if that's you, you will get used to Adobe, and it will be less annoying.)

Incentivized

We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow customization by our internal dev team, to derive better value from the service where it natively didn't do what we needed it to. FreeAgent was okay for a while, but Zoho Desk has allowed a vast improvement in our service offering to end customers.

Incentivized

• Saves time by being able to edit text in pdf instead of copy/paste into a .doc and then re-formatting the whole thing
• Able to create fillable forms that are easy to use and to send out to customers
• Bargain compared to Adobe product

Incentivized

• Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
• By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
• All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.

Incentivized