What users are saying about
19 Ratings
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Score 6.1 out of 100
5 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Phone.com ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

8.7

FreeConferenceCall.com

87%
10.0

Phone.com

100%
Phone.com ranks higher in 5/5 features

Hosted PBX

9.0
90%
3 Ratings
10.0
100%
2 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
2 Ratings
10.0
100%
2 Ratings

User templates

7.5
75%
2 Ratings
10.0
100%
2 Ratings

Call reports

8.5
85%
8 Ratings
10.0
100%
2 Ratings

Directory of employee names

N/A
0 Ratings
10.0
100%
2 Ratings

Call Management

8.1

FreeConferenceCall.com

81%
10.0

Phone.com

100%
Phone.com ranks higher in 5/5 features

Answering rules

8.0
80%
1 Rating
10.0
100%
2 Ratings

Call recording

8.7
87%
8 Ratings
10.0
100%
2 Ratings

Call park

8.0
80%
2 Ratings
10.0
100%
1 Rating

Call screening

8.0
80%
3 Ratings
10.0
100%
2 Ratings

Message alerts

8.0
80%
4 Ratings
10.0
100%
2 Ratings

VoIP system collaboration

7.0

FreeConferenceCall.com

70%
10.0

Phone.com

100%
FreeConferenceCall.com ranks higher in 2/4 features

Video conferencing

5.3
53%
6 Ratings
N/A
0 Ratings

Audio conferencing

6.2
62%
10 Ratings
10.0
100%
1 Rating

Video screen sharing

8.3
83%
5 Ratings
N/A
0 Ratings

Instant messaging

8.2
82%
3 Ratings
10.0
100%
1 Rating

Mobile apps

8.4

FreeConferenceCall.com

84%
10.0

Phone.com

100%
Phone.com ranks higher in 2/2 features

Mobile app for iOS

8.4
84%
2 Ratings
10.0
100%
1 Rating

Mobile app for Android

8.4
84%
2 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • Phone.com is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

5.8

FreeConferenceCall.com

58%
12 Ratings
10.0

Phone.com

100%
2 Ratings

Likelihood to Renew

10.0

FreeConferenceCall.com

100%
1 Rating

Phone.com

N/A
0 Ratings

Usability

10.0

FreeConferenceCall.com

100%
1 Rating

Phone.com

N/A
0 Ratings

Support Rating

9.5

FreeConferenceCall.com

95%
6 Ratings

Phone.com

N/A
0 Ratings

Implementation Rating

10.0

FreeConferenceCall.com

100%
2 Ratings

Phone.com

N/A
0 Ratings

Likelihood to Recommend

FreeConferenceCall.com

FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
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Phone.com

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
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Pros

FreeConferenceCall.com

  • The online portal to access call details and recordings is very easy to use.
  • The functions that are offered beyond the free plan are competitive with other providers.
  • I feel that our calls are secure with our own personal access codes and the same number always being used.
Read full review

Phone.com

  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable
Read full review

Cons

FreeConferenceCall.com

  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
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Phone.com

  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Read full review

Pricing Details

FreeConferenceCall.com

Starting Price

$4 per month

Editions & Modules

FreeConferenceCall.com editions and modules pricing
EditionModules
Suggested Amount$41
Average Amount$8.212
Market Rate$153
Pay what you canCustomized4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Freeconferencecall.com is completely free and only asks customers for contributions. The above prices represent suggested monthly payments but also allow customers to pay what they think is fair.

Phone.com

Starting Price

$12.99 per month

Editions & Modules

Phone.com editions and modules pricing
EditionModules
Basic Users$12.991
Plus Users$19.992
Pro Users$29.993
Lice ReceptionistStarting at $904
IP Phone Connection$4.995
Call Recording$7.996
Phone Numbers$4.997
Global Phone NumbersStarting at $4.998
International DialingVary Rates9

Footnotes

  1. per user, per month
  2. per user, per month
  3. per user, per month
  4. per month
  5. per month, per device
  6. per month
  7. per month
  8. per month
  9. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

Likelihood to Renew

FreeConferenceCall.com

It is so user friendly.
Read full review

Phone.com

No answers on this topic

Usability

FreeConferenceCall.com

I am and have been extremely pleased with my use of this product.
Read full review

Phone.com

No answers on this topic

Support Rating

FreeConferenceCall.com

I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
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Phone.com

No answers on this topic

Implementation Rating

FreeConferenceCall.com

It's a no brainer!
Read full review

Phone.com

No answers on this topic

Alternatives Considered

FreeConferenceCall.com

So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
Read full review

Phone.com

No answers on this topic

Return on Investment

FreeConferenceCall.com

  • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
  • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
  • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
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Phone.com

  • Reduced cost and improved our efficiency - all reps love it.
Read full review

Screenshots

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