What users are saying about
16 Ratings
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Score 8.1 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

FreeConferenceCall.com

I think that FreeConferenceCall.com is well suited for anyone, really. They do a great job at providing options for all types of scenarios-from basic phone calls to now offering the video conference. The only time I think that it might not be as advantageous to use is when there are only 2 people that are needing to connect-in that case it's just as easy to direct dial
Amy O'Day | TrustRadius Reviewer

Phone.com

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Bill Artinger | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

FreeConferenceCall.com
9.0
Phone.com
10.0
Hosted PBX
FreeConferenceCall.com
9.7
Phone.com
10.0
Multi-level Interactive Voice Response (IVR)
FreeConferenceCall.com
10.0
Phone.com
10.0
User templates
FreeConferenceCall.com
7.5
Phone.com
10.0
Call reports
FreeConferenceCall.com
8.7
Phone.com
10.0
Directory of employee names
FreeConferenceCall.com
Phone.com
10.0

Call Management

FreeConferenceCall.com
8.3
Phone.com
10.0
Answering rules
FreeConferenceCall.com
8.0
Phone.com
10.0
Call recording
FreeConferenceCall.com
9.3
Phone.com
10.0
Call park
FreeConferenceCall.com
8.0
Phone.com
10.0
Call screening
FreeConferenceCall.com
8.0
Phone.com
10.0
Message alerts
FreeConferenceCall.com
8.0
Phone.com
10.0

VoIP system collaboration

FreeConferenceCall.com
8.8
Phone.com
10.0
Video conferencing
FreeConferenceCall.com
8.5
Phone.com
Audio conferencing
FreeConferenceCall.com
9.5
Phone.com
10.0
Video screen sharing
FreeConferenceCall.com
8.7
Phone.com
Instant messaging
FreeConferenceCall.com
8.5
Phone.com
10.0

Mobile apps

FreeConferenceCall.com
10.0
Phone.com
10.0
Mobile app for iOS
FreeConferenceCall.com
10.0
Phone.com
10.0
Mobile app for Android
FreeConferenceCall.com
10.0
Phone.com
10.0

Pros

FreeConferenceCall.com

  • Clear calls, it is easy to hear no matter how many participants are on the call.
  • Does not kick participants off, we have up to 40 people on the call and it works fine.
  • Easy to remember, the phone number and code is the same so it is easy for staff to recall.
  • No busy signals, we can always get through to set up call.
Leslie Fusaro | TrustRadius Reviewer

Phone.com

  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable
Carlos Crameri | TrustRadius Reviewer

Cons

FreeConferenceCall.com

  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
Anonymous | TrustRadius Reviewer

Phone.com

  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Bill Artinger | TrustRadius Reviewer

Likelihood to Renew

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It is so user friendly.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Usability

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
I am and have been extremely pleased with my use of this product.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Support Rating

FreeConferenceCall.com

FreeConferenceCall.com 9.5
Based on 3 answers
I didn't have to reach out for support that often - but when I did, I got prompt clear responses.
Michelle Braun | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Implementation Rating

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It's a no brainer!
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Alternatives Considered

FreeConferenceCall.com

So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
Doug Mancosky | TrustRadius Reviewer

Phone.com

No answers on this topic

Return on Investment

FreeConferenceCall.com

  • It was free so cost was good.
  • Lacks features we needed.
  • We now prefer Zoom which has apps, features and more we need.
Anonymous | TrustRadius Reviewer

Phone.com

  • Reduced cost and improved our efficiency - all reps love it.
Carlos Crameri | TrustRadius Reviewer

Screenshots

FreeConferenceCall.com

Pricing Details

FreeConferenceCall.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FreeConferenceCall.com Editions & Modules

Additional Pricing Details

Phone.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Phone.com Editions & Modules

Edition
Basic Users$12.991
Plus Users$19.991
Pro Users$29.991
Lice ReceptionistStarting at $902
IP Phone Connection$4.993
Call Recording$7.994
Phone Numbers$4.994
Global Phone NumbersStarting at $4.994
International DialingVary Rates
  1. per user, per month
  2. per month
  3. per month, per device
  4. per month
  5. none
Additional Pricing Details
20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

Rating Summary

Likelihood to Recommend

FreeConferenceCall.com
8.0
Phone.com
10.0

Likelihood to Renew

FreeConferenceCall.com
10.0
Phone.com

Usability

FreeConferenceCall.com
10.0
Phone.com

Support Rating

FreeConferenceCall.com
9.5
Phone.com

Implementation Rating

FreeConferenceCall.com
10.0
Phone.com

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