FreeConferenceCall.com is not really free
October 18, 2021

FreeConferenceCall.com is not really free

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with FreeConferenceCall.com

We have used FreeConferenceCall.com for over two years to host a five-minute daily prayer call. For the past two years, service worked perfectly. Then, just recently, callers could not log on using the exact same credentials that had been working for two years; callers were also bumped off the calls--again these problems just started happening several weeks ago and had never been present previously. When I called customer service, I was told the problems were caused due to a law that recently changed. I knew that answer made no sense and I pushed the rep to give me a straight answer. He then stated the local carriers (not FreeConferenceCall.com) were responsible for the difficulties because local carriers (e.g., Sprint, T-mobile, etc.) don't like free accounts and are causing user issues for free account holders. I then asked if paying a monthly fee to FreeConferenceCall.com, would eliminate the problems I'm experiencing and he said yes. When I then inquired, "If the problem is the local carriers causing the problems, how is paying FreeConferenceCall.com (instead of the local carriers) addressing the problem?"
  • Until recently, ease of use
  • Until recently, reliability
  • Free cost
  • Detailed call reports
  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
I chose FreeConferenceCall.com because it gave me exactly what I needed: an inexpensive platform to conduct a group prayer call. This service was easy to set up, easy to use, and until recently, free. I did not research any other services extensively because FreeConferenceCall.com gave me exactly what I needed and for years worked perfectly, until recently, when my callers had difficulty dialing in and were repeatedly bumped off. And the true issue for me is when I called customer support to inquire, the rep gave me a nonsense answer blaming the problems on a law that was passed. I knew that answer made no sense.

Do you think FreeConferenceCall.com delivers good value for the price?

Not sure

Are you happy with FreeConferenceCall.com's feature set?

Yes

Did FreeConferenceCall.com live up to sales and marketing promises?

No

Did implementation of FreeConferenceCall.com go as expected?

Yes

Would you buy FreeConferenceCall.com again?

No

FreeConferenceCall.com, when working as advertised, is perfect for the daily prayer call I used it for and until recently I have been very happy with the quality and reliability of the service. It's perfect for quick, group calls where video is not required (as I stated, until recently, the service was perfect for my daily prayer call needs). My real issue is with the utter lack of transparency around the truth about the problems I'm experiencing--namely, due to various state statues recently changing, which now prevents FreeConferenceCall.com from collecting a revenue share for free calls placed through certain hubs; I believe local carriers FreeConferenceCall.com are now causing these service issues in order to extort users to buy a paid service for $4.95 per month in order to replace the revenue share FreeConferenceCall.com lost as a result of the recent legal changes. The paid service fee is not much--$4.95/month. Its not the amount of the fee I object to, it's the lack of transparency about the true causes of the service problems, the abdication of any responsibility on the part of FreeConferenceCall.com, and blaming the service problems entirely on local service providers rather than just admitting FreeConferenceCall.com can't receive a revenue share anymore, so to receive quality service now you have to pay.

FreeConferenceCall.com Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
9
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
9
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated