FreeConferenceCall.com is not really free
October 18, 2021
FreeConferenceCall.com is not really free
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with FreeConferenceCall.com
We have used FreeConferenceCall.com for over two years to host a five-minute daily prayer call. For the past two years, service worked perfectly. Then, just recently, callers could not log on using the exact same credentials that had been working for two years; callers were also bumped off the calls--again these problems just started happening several weeks ago and had never been present previously. When I called customer service, I was told the problems were caused due to a law that recently changed. I knew that answer made no sense and I pushed the rep to give me a straight answer. He then stated the local carriers (not FreeConferenceCall.com) were responsible for the difficulties because local carriers (e.g., Sprint, T-mobile, etc.) don't like free accounts and are causing user issues for free account holders. I then asked if paying a monthly fee to FreeConferenceCall.com, would eliminate the problems I'm experiencing and he said yes. When I then inquired, "If the problem is the local carriers causing the problems, how is paying FreeConferenceCall.com (instead of the local carriers) addressing the problem?"
- Until recently, ease of use
- Until recently, reliability
- Free cost
- Detailed call reports
- Recently callers cannot get onto the call
- Users on the call get bumped off
- Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
- I found customer service representatives rude and dismissive
I chose FreeConferenceCall.com because it gave me exactly what I needed: an inexpensive platform to conduct a group prayer call. This service was easy to set up, easy to use, and until recently, free. I did not research any other services extensively because FreeConferenceCall.com gave me exactly what I needed and for years worked perfectly, until recently, when my callers had difficulty dialing in and were repeatedly bumped off. And the true issue for me is when I called customer support to inquire, the rep gave me a nonsense answer blaming the problems on a law that was passed. I knew that answer made no sense.
Do you think FreeConferenceCall.com delivers good value for the price?
Not sure
Are you happy with FreeConferenceCall.com's feature set?
Yes
Did FreeConferenceCall.com live up to sales and marketing promises?
No
Did implementation of FreeConferenceCall.com go as expected?
Yes
Would you buy FreeConferenceCall.com again?
No