Freshdesk vs. Lasso CRM
Freshdesk vs. Lasso CRM
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Lasso CRM | N/A | The Lasso CRM is a cloud-based option for property sales, that provides lead management and sales process automation, email campaign management, and other features. Lasso CRM is now an ECi Software Solutions company since the late 2018 acquisition. | N/A |
Freshdesk | Lasso CRM | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Freshdesk | Lasso CRM | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Sales Force Automation |
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Customer Service & Support |
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Marketing Automation |
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CRM Project Management |
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CRM Reporting & Analytics |
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Customization |
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Security |
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Integrations with 3rd-party Software |
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Platform |
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Freshdesk | Lasso CRM | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Lasso CRM | |
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Likelihood to Recommend | 8.8 (212 ratings) | 9.9 (2 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | Lasso CRM | |
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Likelihood to Recommend | Freshworks Inc | ECI Software Solutions |
Pros | Freshworks Inc | ECI Software Solutions |
Cons | Freshworks Inc | ECI Software Solutions |
Likelihood to Renew | Freshworks Inc | ECI Software Solutions No answers on this topic |
Usability | Freshworks Inc | ECI Software Solutions No answers on this topic |
Reliability and Availability | Freshworks Inc | ECI Software Solutions No answers on this topic |
Performance | Freshworks Inc | ECI Software Solutions No answers on this topic |
Support Rating | Freshworks Inc | ECI Software Solutions No answers on this topic |
In-Person Training | Freshworks Inc | ECI Software Solutions No answers on this topic |
Online Training | Freshworks Inc | ECI Software Solutions No answers on this topic |
Implementation Rating | Freshworks Inc | ECI Software Solutions No answers on this topic |
Alternatives Considered | Freshworks Inc | ECI Software Solutions No answers on this topic |
Contract Terms and Pricing Model | Freshworks Inc | ECI Software Solutions No answers on this topic |
Scalability | Freshworks Inc | ECI Software Solutions No answers on this topic |
Return on Investment | Freshworks Inc | ECI Software Solutions |
ScreenShots |