Freshdesk vs. Vivantio
Freshdesk vs. Vivantio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Vivantio | Mid-Size Companies (51-1,000 employees) | Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. | $59 per month per seat |
Freshdesk | Vivantio | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | Access to the Vivantio Platform always includes: 1) every available feature, 2) the user's choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license 200 users - $69 / $104 100 users - $78 / $118 50 users - $83 / $125 25 users - $91 / $137 15 users - $95 / $143 5 users - $99 / $149 Enterprise licensing available for teams >500. Volume discounts start at 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. Pricing is per user, per month, paid annually. | ||||||||||||||
More Pricing Information |
Freshdesk | Vivantio | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freshdesk | Vivantio | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Vivantio | |
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Likelihood to Recommend | 8.8 (212 ratings) | - (0 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | Vivantio | |
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Likelihood to Recommend | Freshworks Inc | Vivantio No answers on this topic |
Pros | Freshworks Inc | Vivantio No answers on this topic |
Cons | Freshworks Inc | Vivantio No answers on this topic |
Likelihood to Renew | Freshworks Inc | Vivantio No answers on this topic |
Usability | Freshworks Inc | Vivantio No answers on this topic |
Reliability and Availability | Freshworks Inc | Vivantio No answers on this topic |
Performance | Freshworks Inc | Vivantio No answers on this topic |
Support Rating | Freshworks Inc | Vivantio No answers on this topic |
In-Person Training | Freshworks Inc | Vivantio No answers on this topic |
Online Training | Freshworks Inc | Vivantio No answers on this topic |
Implementation Rating | Freshworks Inc | Vivantio No answers on this topic |
Alternatives Considered | Freshworks Inc | Vivantio No answers on this topic |
Contract Terms and Pricing Model | Freshworks Inc | Vivantio No answers on this topic |
Scalability | Freshworks Inc | Vivantio No answers on this topic |
Return on Investment | Freshworks Inc | Vivantio No answers on this topic |
ScreenShots | Vivantio Screenshots |