Freshdesk vs. Womply
Freshdesk vs. Womply
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Womply | Small Businesses (1-50 employees) | Womply in San Francisco combines customer data management with reputation management via gathering and responding to customer ratings and reviews, with the goal of maximizing positive customer feedback and high ratings. | N/A |
Freshdesk | Womply | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Pricing is variable based on product, but in general Womply's products are priced below comparable alternatives in the market. | ||||||||||||||
More Pricing Information |
Freshdesk | Womply | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Freshdesk | Womply | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
| |||||||||||||||||||||
Integrations with 3rd-party Software |
|
Freshdesk | Womply | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Womply | |
---|---|---|
Likelihood to Recommend | 8.8 (212 ratings) | 7.0 (1 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.4 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.9 (2 ratings) | - (0 ratings) |
Freshdesk | Womply | |
---|---|---|
Likelihood to Recommend | Freshworks Inc | Womply |
Pros | Freshworks Inc | Womply |
Cons | Freshworks Inc | Womply |
Likelihood to Renew | Freshworks Inc | Womply No answers on this topic |
Usability | Freshworks Inc | Womply No answers on this topic |
Reliability and Availability | Freshworks Inc | Womply No answers on this topic |
Performance | Freshworks Inc | Womply No answers on this topic |
Support Rating | Freshworks Inc | Womply No answers on this topic |
In-Person Training | Freshworks Inc | Womply No answers on this topic |
Online Training | Freshworks Inc | Womply No answers on this topic |
Implementation Rating | Freshworks Inc | Womply No answers on this topic |
Alternatives Considered | Freshworks Inc | Womply No answers on this topic |
Contract Terms and Pricing Model | Freshworks Inc | Womply No answers on this topic |
Scalability | Freshworks Inc | Womply No answers on this topic |
Return on Investment | Freshworks Inc | Womply |
ScreenShots |