Freshping (discontinued) vs. Prometheus

Freshing is well suited for user-facing systems, the systems they directly use. It also serves as nice eye-candy for them to look at. It does not monitor internal IT systems as well as we had hoped, so we use other tools to monitor those systems.

Incentivized

This program works from the roots of the problem and creates a professional matrix for each of its users. This will give them more skills and resources to carry out tasks and reduce the difficulties of operating each of the processes of my work, as well as being An ally for the manipulation and operability of all your master data; Prometheus is very easy to recommend since it is a program that fulfills its mission.

Incentivized

• The UI is neat. It's very easy to use, and with lots of information.
• It's very easy to set up.
• The "badge" feature is interesting for showing up on institutional website.

Incentivized

• Looking at metrics such as the aggregate number of HTTP requests served.
• Understanding how our services are performing in aggregate.
• Easy to deploy within a variety of architectures/environments.
• Open source so new features are added regularly and bugs are fixed in a timely manner.
• Free so there are no licensing restrictions.
• Endorsed by the Cloud Native Computing Foundation.

Incentivized

• Better integration with Freshservice to generate tickets
• Monitor internal systems
• Better ability to customize

Incentivized

• Customer Service: since this is an open-source tool, customer service is not that great. Generally, you get all answers to your problems in online forums, but in case you got stuck, nobody will assist you in a channelised manner. You will have to find the way out on your own, and it may become frustrating at times.
• More metrics for dashboards shall be added per the application being monitored. Standards metrics will work in most cases but may not in specific applications. Therefore, customised metrics shall be created for some of the industry-standard niche applications.

Incentivized

It's perfectly easy and straightforward to use. There's no need to read documentation, you just register and will surely be able to configure whatever monitor you want to set up. It's also very easy to use other features like the status page, reporting, alerts, etc.

Incentivized

It is usable and one can learn if few people in the team are already using it. It can be difficult to understand at the beginning because of non intuitive UI and syntax of the rules. So, I've gone for 7 points as there is some room for improvement in user interface and rules syntax.

Incentivized

To date we have had no need of support from Freshping, it has just been that easy to use. It is highly intuitive and self-explanatory.

Incentivized

Never had to reach out to them.

Incentivized

We use Uptime Robot, and also some internal health checks, which report directly to our emails and chat applications. They all work "pretty fine," but unfortunately all of them have had some false positives or missed some minor downtime, so as for us, it doesn't add too much overhead, and we prefer to use several. I would say all the ones mentioned are good for the job.

Incentivized

Highly customized pricing plans to choose from. Lower pricing for the same features compared to competitors. Easy to reach the support team, which provided detailed documentation and helped set up the Prometheus. Monitoring metrics gets very easy after the integration with Grafana. It also has a sophisticated alert setting mechanism to ensure we don't miss anything critical.

Incentivized

• Good visual for end users
• Adds another check to verify uptime/outages
• Cost for us was free, so we had nothing to lose by adding it

Incentivized

• We are still working on the ROI
• The ROI mentioned during the purchase has not been achieved, however this could be due to lack of data from our side. 2 years of implementation is too early to calculate and confirm the ROI.

Incentivized