No-brainer for users of other Freshworks products
Anonymous | TrustRadius Reviewer
August 07, 2019

No-brainer for users of other Freshworks products

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Freshping

Freshping is used by our I.T. department along with other tools that monitor the health of our systems. It is one of a few indicators that there may be a problem. We use it to monitor services directly used by our users. We also integrate it with our ticketing system, Freshservice.
  • Easy to use
  • Easy to configure
  • Simple alerts
  • Better integration with Freshservice to generate tickets
  • Monitor internal systems
  • Better ability to customize
  • Good visual for end users
  • Adds another check to verify uptime/outages
  • Cost for us was free, so we had nothing to lose by adding it
Freshping utilizes the same core interface as the other Freshworks products, so it was very easy for us to learn due to already knowing Freshservice. We found Freshping almost trivial to setup and customize a user-facing status page. It took less than an hour to have something we could configure and share with users.
To date we have had no need of support from Freshping, it has just been that easy to use. It is highly intuitive and self-explanatory.
We did not choose Freshping over these, we selected it as an additional tool in our toolset. It is important to have multiple angles of monitoring, and FreshPing was a natural addition because of its integration with our existing trouble ticketing solution and it being completely free to use. Compared to PRTG, it is much easier to create a systems status/uptime page for the end users to view.
Freshing is well suited for user-facing systems, the systems they directly use. It also serves as nice eye-candy for them to look at. It does not monitor internal IT systems as well as we had hoped, so we use other tools to monitor those systems.

Freshping Feature Ratings

Remote monitoring
Network device monitoring
Multiple Server Monitoring
Multi-device monitoring
Automated alerts and notifications
Performance data reports
Customizable reporting
Data visualization