No-brainer for users of other Freshworks productshttps://www.trustradius.com/system-monitoringFreshpingUnspecified831012019-08-07T16:48:21.075Z
August 07, 2019
No-brainer for users of other Freshworks products
Score 8 out of 101
Overall Satisfaction with Freshping
Freshping is used by our I.T. department along with other tools that monitor the health of our systems. It is one of a few indicators that there may be a problem. We use it to monitor services directly used by our users. We also integrate it with our ticketing system, Freshservice.
- Good visual for end users
- Adds another check to verify uptime/outages
- Cost for us was free, so we had nothing to lose by adding it
Freshping utilizes the same core interface as the other Freshworks products, so it was very easy for us to learn due to already knowing Freshservice. We found Freshping almost trivial to setup and customize a user-facing status page. It took less than an hour to have something we could configure and share with users.
To date we have had no need of support from Freshping, it has just been that easy to use. It is highly intuitive and self-explanatory.
We did not choose Freshping over these, we selected it as an additional tool in our toolset. It is important to have multiple angles of monitoring, and FreshPing was a natural addition because of its integration with our existing trouble ticketing solution and it being completely free to use. Compared to PRTG, it is much easier to create a systems status/uptime page for the end users to view.