Freshservice vs. Microsoft Dynamics 365 Customer Service
Freshservice vs. Microsoft Dynamics 365 Customer Service
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Freshservice | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $19 Per Month Per User | |
Microsoft Dynamics 365 Customer Service | N/A | Microsoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations. | $50 per month per user |
Freshservice | Microsoft Dynamics 365 Customer Service | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshservice | Microsoft Dynamics 365 Customer Service | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
Freshservice | Microsoft Dynamics 365 Customer Service | ||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||||||||
Change management |
| ||||||||||||||||||||||||||||||
Self Help Community |
| ||||||||||||||||||||||||||||||
Multi-Channel Help |
|
Freshservice | Microsoft Dynamics 365 Customer Service | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshservice | Microsoft Dynamics 365 Customer Service | |
---|---|---|
Likelihood to Recommend | 9.0 (113 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 9.1 (2 ratings) | - (0 ratings) |
Usability | 9.1 (6 ratings) | - (0 ratings) |
Support Rating | 8.4 (77 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
Ease of integration | 7.3 (1 ratings) | - (0 ratings) |
Freshservice | Microsoft Dynamics 365 Customer Service | |
---|---|---|
Likelihood to Recommend | Freshworks Inc | Microsoft |
Pros | Freshworks Inc | Microsoft |
Cons | Freshworks Inc | Microsoft |
Likelihood to Renew | Freshworks Inc | Microsoft No answers on this topic |
Usability | Freshworks Inc | Microsoft No answers on this topic |
Support Rating | Freshworks Inc | Microsoft No answers on this topic |
Implementation Rating | Freshworks Inc | Microsoft No answers on this topic |
Alternatives Considered | Freshworks Inc | Microsoft |
Return on Investment | Freshworks Inc | Microsoft |
ScreenShots | Freshservice Screenshots |