Freshsuccess vs. Squelch
Freshsuccess vs. Squelch
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshsuccess | N/A | Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their… | $79 per month | |
Squelch | N/A | Squelch, headquartered in Redwood City, offers their eponymous customer success and customer support tool, which aggregates data from a variety of sources (e.g. Box, Jira, etc.) to provide a complete picture of customer application or product usage, providing guidance for customer support agents. | N/A |
Freshsuccess | Squelch | |||||||||||||||
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Freshsuccess | Squelch | |
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Top Pros | No answers on this topic | |
Top Cons |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Freshsuccess | Squelch | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshsuccess | Squelch | |
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Likelihood to Recommend | 6.3 (6 ratings) | - (0 ratings) |
Freshsuccess | Squelch | |
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Likelihood to Recommend | Freshworks Inc | Squelch No answers on this topic |
Pros | Freshworks Inc | Squelch No answers on this topic |
Cons | Freshworks Inc | Squelch No answers on this topic |
Alternatives Considered | Freshworks Inc | Squelch No answers on this topic |
Return on Investment | Freshworks Inc | Squelch No answers on this topic |
ScreenShots | Freshsuccess Screenshots |