Freshsuccess

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Freshsuccess	Score 7.7 out of 10	N/A	Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their…	$79 per month

Pricing

Freshsuccess

Editions & Modules

Estate: $79 billed annually
per month per user
Estate: $95 billed monthly
per month per user
Forest: $129 billed annually
per month per user
Forest: $150 billed monthly
per month per user

Offerings

Pricing Offerings
Freshsuccess
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Freshsuccess
Considered Both Products	Freshsuccess Verified User Director Chose Freshsuccess Gainsight had all of the functionality but had the price tag to match. ChurnZero and ClientSuccess were also very close, and we nearly chose one of those. We didn't love the UI of ChurnZero and ClientSuccess had the best UI by far but was lacking in some of the functionality … Incentivized Helpful? Garrett Genest Marketing Manager – Technology Chose Freshsuccess We initially looked at Gainsight, Amity, and another which I can't remember the name of. Only Natero and Amity were within a reasonable price range. We selected Natero because the platform was significantly more polished, the reporting seemed significantly stronger in Natero, … Incentivized Helpful? Verified User Employee Chose Freshsuccess I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce … Incentivized Helpful? Verified User Account Manager Chose Freshsuccess I was not a part of the Natero selection group. In the past, I've used more project management focused tools that have much more detailed options for workflows, tasks and visualizations of those pieces. This is a large gap for me. Natero has an integration to pull from SFDC, … Incentivized Helpful? Ewen Fortune Customer Success Manager Chose Freshsuccess Natero is specifically built for customer success, other tools are merely capable of some of its functions. A tool like Pendo does a great job at aiding the product manager and helps to identify features and modules that are popular, but this doesn't translate into customer … Incentivized Helpful? Verified User Employee Chose Freshsuccess Can't really say that, at the time I had natero I was evaluating [other] options. Incentivized Helpful?
Top Pros	Pro Health score Pro Health scoring Pro Implementation teams
Top Cons	Minus Set up Minus Text analysis Minus Integration process

Features

Freshsuccess

Security

Comparison of Security features of Product A and Product B
	Freshsuccess 10.0 5 Ratings 13% above category average
Role-based user permissions	10.05 Ratings

Platform & Infrastructure

Comparison of Platform & Infrastructure features of Product A and Product B
	Freshsuccess 7.1 6 Ratings 19% below category average
API	7.25 Ratings
Integration with Salesforce.com	7.26 Ratings
Integration with Marketo	7.01 Ratings
Integration with Eloqua	7.01 Ratings

Customer Data Extraction / Integration

Comparison of Customer Data Extraction / Integration features of Product A and Product B
	Freshsuccess 8.6 6 Ratings 1% below category average
Product usage	8.16 Ratings
Help desk / support tickets	9.15 Ratings

Customer Success Management

Comparison of Customer Success Management features of Product A and Product B
	Freshsuccess 7.1 6 Ratings 16% below category average
NPS surveys	7.02 Ratings
Sponsor tracking	7.01 Ratings
Customer profiles	7.15 Ratings
Automated workflow	8.06 Ratings
Internal collaboration	5.35 Ratings
Customer health scoring	8.16 Ratings
Customer segmentation	7.25 Ratings

CSM Reporting & Analytics

Comparison of CSM Reporting & Analytics features of Product A and Product B
	Freshsuccess 7.4 6 Ratings 11% below category average
Customer health trends	9.16 Ratings
Engagement analytics	7.06 Ratings
Revenue forecasting	4.44 Ratings
Dashboards	9.16 Ratings

Best Alternatives
	Freshsuccess
Small Businesses	Intercom Score 8.7 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Cisco Webex Experience Management (discontinued) Score 8.8 out of 10
All Alternatives	View all alternatives

User Ratings
	Freshsuccess
Likelihood to Recommend	6.3 (6 ratings)

User Testimonials
	Freshsuccess
Likelihood to Recommend	Freshworks Inc Any SaaS company that needs to measure and track the health of client and user accounts will find the data provided by Natero extremely useful. If you have a support team that is tracking tickets, to-do-lists, etc. across different platforms, you'll be happy to know that you can consolidate most of those existing workflows into Natero, making this a single platform for your CES team to keep things running smoothly. Incentivized Garrett Genest Marketing Manager – Technology Read full review
Pros	Freshworks Inc Love the accounts view to see all my accounts, their health and some helpful stats! The charting is relevant and detailed for customers to understand their usage of our product. The look and feel is very clean and easy to understand. In the account, you can link to other documentation, which is great! Incentivized Verified User Anonymous Read full review
Cons	Freshworks Inc Make set up more self-service. We are changing a lot of systems, and it was challenging to have to coordinate every item with Natero. Automatically triggered emails based on certain usage. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Freshworks Inc I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce much more. Incentivized Verified User Anonymous Read full review
Return on Investment	Freshworks Inc Visibility - We can now see in one place the many dimensions of customer health Focus - Knowing who is in trouble and how that affects the business means teams can focus on key accounts Insight - Natero shows the effectiveness of common actions, therefore we can improve processes over time Incentivized Ewen Fortune Customer Success Manager Read full review
ScreenShots	Freshsuccess Screenshots