Customer success made easy
May 11, 2017
Customer success made easy
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Natero
Natero allows VividCortex to see a complete view of customer health, allowing account managers, success managers, and support to intervene before problems occur and ensure our users get the maximum value from our own productivity. The same data enables engineering and product management to make intelligent data based decisions, improving and optimizing our application.
Pros
- Intelligent health scoring
- Data analysis
- Productive one stop account view
Cons
- Some of the integration could be more automated
- More out of the box charts would be useful
- Visibility - We can now see in one place the many dimensions of customer health
- Focus - Knowing who is in trouble and how that affects the business means teams can focus on key accounts
- Insight - Natero shows the effectiveness of common actions, therefore we can improve processes over time
Natero is specifically built for customer success, other tools are merely capable of some of its functions. A tool like Pendo does a great job at aiding the product manager and helps to identify features and modules that are popular, but this doesn't translate into customer health. Salesforce is the gorilla, which attempts to do everything, but is really best at its original job of CRM.
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