TrustRadius
It could be better
https://www.trustradius.com/customer-successNateroUnspecified9.18101
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June 19, 2017

It could be better

Score 1 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Natero

Natero is currently being used within my customer success department at a software as a service company. It is not being used at the whole organization. It is addressing our health check of our customers and providing the latest updates to all of our companies. We go in it once a week.
  • Allows me to make changes in one view.
  • Allows me view multiple information.
  • Allows me to read information quickly.
  • The reporting functionality could be better.
  • There is not that much customization available.
  • It takes multiple clicks to be able to view the information.
  • It's made my job harder.
  • It's made it harder to update my customer's information.
  • It's made me spend more time deleting information to satisfy the character limit.
I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce much more.
Natero is great if you want to see a list of your customers if you are not familiar or do not have access to software like Salesforce. It provides you a quick snapshot of your customer's health. It also has some cool charts and graphs. It's not suited for heavy customization.

Natero Feature Ratings

Product usage
1
Help desk / support tickets
Not Rated
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
3
Automated workflow
2
Internal collaboration
1
Customer health scoring
4
Customer segmentation
3
Customer health trends
1
Engagement analytics
1
Revenue forecasting
1
Dashboards
1
Role-based user permissions
1
API
1
Integration with Salesforce.com
7
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated