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FrontSpin vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FrontSpin

    Score8 out of 10
    N/AFrontSpin headquartered in San Mateo offers their automated outbound sales dialer, featuring CRM integration with automated call logging and syncing.N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    FrontSpinManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    FrontSpinManhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    FrontSpinManhattan Active Customer Engagement
    Preview Dialer
    Comparison of Preview Dialer features of FrontSpin and Manhattan Active Customer Engagement
    Feature
    FrontSpin
    9.8
    4 Ratings
    29% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Contact preview10.03 Ratings00 Ratings
    Dialer-CRM integration9.04 Ratings00 Ratings
    Call notes & tags10.04 Ratings00 Ratings
    Automatic call logging10.04 Ratings00 Ratings
    Core Dialer
    Comparison of Core Dialer features of FrontSpin and Manhattan Active Customer Engagement
    Feature
    FrontSpin
    8.9
    4 Ratings
    14% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Outbound dialing10.04 Ratings00 Ratings
    Inbound routing5.02 Ratings00 Ratings
    Custom caller ID10.04 Ratings00 Ratings
    Click-to-call10.03 Ratings00 Ratings
    Recorded voicemail drop9.04 Ratings00 Ratings
    Dialer contact import10.04 Ratings00 Ratings
    Campaign & list management8.03 Ratings00 Ratings
    Call Follow-up and Quality Assurance
    Comparison of Call Follow-up and Quality Assurance features of FrontSpin and Manhattan Active Customer Engagement
    Feature
    FrontSpin
    9.0
    4 Ratings
    16% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Follow-up calls10.04 Ratings00 Ratings
    Dialer reporting & analytics7.04 Ratings00 Ratings
    Dialer compliance10.01 Ratings00 Ratings
    Best Alternatives
    FrontSpinManhattan Active Customer Engagement
    Small Businesses
    Dialpad Sell
    Score8.7 out of 10
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    Nooks
    Score9.2 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    Dialpad Sell
    Score8.7 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FrontSpinManhattan Active Customer Engagement
    Likelihood to Recommend
    8.0
    (4 ratings)
    8.0
    (1 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    FrontSpinManhattan Active Customer Engagement
    Likelihood to Recommend
    FrontSpin
    Perfect for:
    • Sales Directors,
    • Account Development Representatives (ADR),
    • Sales Development Representatives,
    • Customer Success Managers,
    • Technical Support Specialists,
    • Account Managers
    • People that make calls but don't like the Salesforce user interface
    Incentivized
    Read full review
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Pros
    FrontSpin
    • Calling one person after another.
    • Follow ups and reminders to call potential clients.
    • Keeping track of completed tasks.
    Incentivized
    Read full review
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    FrontSpin
    • Many competitors had functionality that FrontSpin is building over time
    • We have had issues at times with emails attaching to SFDC records, and times where it would not get sent out of FrontSpin
    Incentivized
    Read full review
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Usability
    FrontSpin
    Trained a new recruit on FrontSpin in one session. It's very intuitive.
    Incentivized
    Read full review
    Manhattan Associates
    No answers on this topic
    Support Rating
    FrontSpin
    They do well with their support. Wait times are low, and they are eager to help.
    Incentivized
    Read full review
    Manhattan Associates
    No answers on this topic
    Alternatives Considered
    FrontSpin
    Works much better than Xant - I would avoid that one at all costs. Is easier to use than Groove and Outreach but does lack some of the more advanced features.
    Read full review
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Return on Investment
    FrontSpin
    • Positive impact - revenue has increased by about 10% in one year as all volumes increased by about 20-30%
    Incentivized
    Read full review
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
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