The Fuse learning platform helps to connect users with the knowledge and expertise they need to improve their skills and perform at their potential. For brands, Fuse aims to spark active engagement and fosters a collaborative working environment.
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Skilljar by Gainsight
Score 9.0 out of 10
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Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. An external LMS for customer and partner education, it is a Gainsight solution since the 2025 acquisition.
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Pricing
Fuse LXP
Skilljar by Gainsight
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Fuse LXP
Skilljar by Gainsight
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Fuse LXP
Skilljar by Gainsight
Features
Fuse LXP
Skilljar by Gainsight
Learning Management
Comparison of Learning Management features of Product A and Product B
Fuse LXP
6.9
1 Ratings
17% below category average
Skilljar by Gainsight
9.3
26 Ratings
8% above category average
Course authoring
8.01 Ratings
10.022 Ratings
Course catalog or library
7.01 Ratings
9.025 Ratings
Player/Portal
8.01 Ratings
9.021 Ratings
Learning content
6.01 Ratings
00 Ratings
Mobile friendly
5.01 Ratings
10.020 Ratings
Progress tracking & certifications
7.01 Ratings
8.026 Ratings
Assignments
4.01 Ratings
10.019 Ratings
Compliance management
8.01 Ratings
8.517 Ratings
Learning administration
7.01 Ratings
10.024 Ratings
Learning reporting & analytics
8.01 Ratings
9.526 Ratings
Social learning
8.01 Ratings
9.014 Ratings
Gamification
7.01 Ratings
8.53 Ratings
Single Sign On (SSO) Enabled Learning
7.01 Ratings
10.03 Ratings
Customer Training Tools
Comparison of Customer Training Tools features of Product A and Product B
I would say it is very good but not perfect. There are some slight improvements that can be made for ease of use but overall it is a good product that helps our business run better. Being able to find the support we need is fantastic. It is great to have a rep we can reach out to easily.
Skilljar is fantastic for structured onboarding processes. If you're looking to streamline and standardize the onboarding experience for your customers, especially for software or complex products, this platform is a gem. It allows you to create step-by-step courses guiding users through functionalities, reducing confusion and accelerating their learning curve.When you need versatility in content delivery, Skilljar is spot-on. Whether it's video tutorials, interactive quizzes, downloadable resources, or live webinars, the platform accommodates various formats. It's perfect for accommodating different learning styles and ensuring engagement.
For scenarios that demand highly complex simulations or immersive learning experiences, Skilljar's capabilities might fall short. While it supports interactive elements, extremely sophisticated simulations might require additional specialized software or platforms.
Unlimited courses, learning paths, quizzes, pages, plans, and certifications
Ease of use for students, administrators, and content creators
Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
Asking for and listening to customer feedback for enhancements
Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site
Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
Features that allow for the translation of content to allow access to content across languages.
Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.
The learning curve for Skilljar is not too steep, and I've renewed our contract twice now. I've been able to add additional administrators and get them up to speed on platform functionality within a day. Plus, Skilljar provides awesome resources to help you learn how to use is. The Help Center has articles for almost everything, and when in doubt, their amazing CSMs (like ours, ...) provide exemplary support/advice.
I have opened several support cases in the past and at times felt like little was being done to resolve the issues I was having. For example, when searching the use against a training credit, Skilljar said the code was fully used, yet only 1 had been used. The support team seemed to not have interest in learning why this was happening and ensuring it does not happen again. The issue was resolved with this particular case, but I have no idea if it was the only training credit having this issue. At times I feel like the issues we encounter do not seem as important to the support team
Fuse is more built for our business by someone in the business. It has helped us work through our process faster and more efficiently. We need this especially when we are busy. With little downtime and help when there are issues Fuse has been a great source of help for our business.
Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive
Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer.
So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure.
