Item: Skilljar’s Customer Education LMS Platform
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We implemented Skilljar's LMS in February of 2021 to provide self-service training for our customers. Our Academy comprises several catalogs tailored to the needs of Developers, Product Owners/Administrators, and End-Users, offering comprehensive guidance on implementing, utilizing, and optimizing the use of our platform. Skilljar is the solution for effectively scaling our customer onboarding and ongoing education efforts.
Before adopting Skilljar, we relied on weekly webinar training sessions, which, while effective, had limitations. The webinars were not always accessible to customers at their preferred time, and the content was sometimes mismatched where customers were within the onboarding/adoption lifecycle with us.
Skilljar has been essential in overcoming these challenges; it's easy to use, and the support I've received is unparalleled. We average over 1K students monthly and have received fabulous feedback on our content and Skilljar itself. Since launching, I've consulted several customers wanting to start their own LMS, having been inspired by our own Skilljar academy.

Pros and Cons

Self Service and Self Paced user experience
Alleviated team bandwidth and improved the scalability of learning content.
Easy platform customization without needing coding SME

Accessibility features - it would be awesome to have a closed captions tool for video lessons for those who do not have software that does that.
Custom Dashboards in Analytics
Additional Event extraction options

Usability

The learning curve for Skilljar is not too steep, and I've renewed our contract twice now. I've been able to add additional administrators and get them up to speed on platform functionality within a day. Plus, Skilljar provides awesome resources to help you learn how to use is. The Help Center has articles for almost everything, and when in doubt, their amazing CSMs (like ours, ...) provide exemplary support/advice.

Support Rating

The technical support has been fantastic. They are quick to respond, detailed in their investigation, and provide quality guidance when I need to resolve an issue caused on my end. I also appreciate having live Skilljar Status Updates syncing to Slack - that has been a great help when my CSMs mention an issue they're experiencing - which most of the time is caused by having too many tabs open in their browser. Overall, quality support.

Return on Investment

Having Skilljar is improving retention—customers who completed recommended training made up 85% of our Q2'23 renewals.
Customers who completed the recommended training make up 84% of our healthiest accounts and we've seen a 15% decrease in support ticket volume.
Since launching Skilljar, we've seen a 16% increase in active users.

Key Insights

Do you think Skilljar’s Customer Education LMS Platform delivers good value for the price?

Yes

Are you happy with Skilljar’s Customer Education LMS Platform's feature set?

Yes

Did Skilljar’s Customer Education LMS Platform live up to sales and marketing promises?

Yes

Did implementation of Skilljar’s Customer Education LMS Platform go as expected?

Yes

Would you buy Skilljar’s Customer Education LMS Platform again?

Yes

Other Software Used

Camtasia, Articulate 360, Canva, Snagit

Likelihood to Recommend

I believe Skilljar is a great product for anyone looking to implement a Learning Management system that is easy to set up, manage, and scale. While other LMS platforms may have lots of bells and whistles, if you're looking to get set up quickly this is the way to go. We use Skilljar in our Saas business and it's allowed me to manage our educational content fairly easily.

Customization and Out of the Box: Skilljar has a great out-of-the-box theme that's easily customizable for customers who may not know coding or HTML. You can also fully customize your LMS site via CSS or Skilljars pro services.

If you are looking to create a complex LMS reflective of LinkedIn Learning, may not meet your expectations. However, platforms at that level come with a cost. Skilljar is more cost-effective for those starting their LMS journey, and you'd be surprised how far you can go and scale your platform.

Products Replaced

Key Differentiators

Price
Product Features
Product Usability
Product Reputation

Cost and ease of use for an administrator were the most important to us. The price was within the range we anticipated compared to other LMSs that provide the level of functionality and feature suite we evaluated. The backend admin dashboard was really nice and helped sell the product for us. We also liked that the system was easily configurable and didn't need to spend time customizing UI/UX. When we did want to enhance the look and feel it was pretty easy to do using tips from Skilljars developer center. I'm not a coder, and they made it easy to apply the design updates I wanted.

Evaluation Lessons Learned

Skilljar has consistently met or exceeded my expectations, and I've been pleased with their attention to consistent product updates and enhancements based on user feedback. Looking back, I'd recommend including a "product update frequency" as a comparison point.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Content updates and management
Configuring and customizing catalog page structure and design
Identifying popular courses by enrollment or completion
Engagement trends at course and lesson levels

Difficult Tasks

I honestly haven't had many challenges using the tool.

Mobile Interface Availability and Impressions

Yes, but I don't use it - We recently updated all of our content to SCORM files and while our customers are less likely to use the mobile interface, I've tested it and it's pretty nice. Content dynamically fits how I would expect and it's easy to navigate.

An easy choice for an excellent LMS.

Overall Satisfaction with Skilljar Customer Education Software