Item: Skilljar Customer Education LMS
Rating: 9
Author: Ben Philpott

Overall Satisfaction with Skilljar Customer Education Software

Use Cases and Deployment Scope

Skilljar is used at an enterprise scale with customers in the education profession in our company to train teachers how to use our products. It's specifically used for one product at the company and another LMS is used for training on other products. This solves a business problem by easily connecting to Salesforce and our own platform to onboard customers and educate them on the uses and benefits of the product and how to best utilize it, helping to make implementations of the product perform better.

Pros and Cons

Pros

Connects to most other platforms that your company uses like Zoom or Salesforce.
Provides easy to use features for the customer and the user.
They constantly improve the product.

Cons

Needs more social learning tools like discussion boards and points or emblems.
Analytics do show usage in a few different ways but they are clunky reports.

Return on Investment

Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer.
So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure.

Key Insights

Do you think Skilljar Customer Education LMS delivers good value for the price?

Not sure

Are you happy with Skilljar Customer Education LMS's feature set?

Yes

Did Skilljar Customer Education LMS live up to sales and marketing promises?

Yes

Did implementation of Skilljar Customer Education LMS go as expected?

Yes

Would you buy Skilljar Customer Education LMS again?

Yes

Alternatives Considered

AITalent LMS

Skilljar is way better than AITalent LMS in that it doesn't have ALL the clunkiness that Talent has. Talent from a user standpoint is difficult to use and they really don't seem to want to improve because they hardly ever take notable steps to improve the look and the use of the product. Talent is way cheaper though.

Likelihood to Recommend

Great for large-scale companies that need to set up a training experience for their customers FAST. We got our content done and made it into a course in about 4 months, give or take. We also had a lot of great help from their customer success team, in fact, we were very impressed with the level of professionalism and service we got from their people. Not the cheapest option, however, and it's not really for small-scale users.

Comments

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Love Skilljar, but not yet sure on ROI