Fusion Web Clinic vs. Prime Suite EHR

Fusion Web Clinic has been such an upgrade from what we were on. Onboarding was easy and Fusion Web Clinic is a great platform for anyone in therapy to transfer over to. It's easy to learn and operate. The pricing is competitive and actually saved us money. We were previously on another very popular PT EMR, but the additional charges to add in billing and payment management was too much.

Incentivized

PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.

Incentivized

• Reports - previous EMR's have had limited reporting, Fusion Web Clinic offers the ability to customize or create reports for almost anything you could need
• Scheduling - the ability to search for openings, color coding, and all around schedule customization
• Billing - electronic claims billing is a breeze, entering new payers and being able to bill takes no time at all

Incentivized

• It is a trusty software that does not crash or glitch very often
• It is very secure
• I can use it from different locations

Incentivized

• Allow a progress note to be written without a plan of care attached to it
• Improvements on internal messaging - pop up notification, allow organization options such as folders or tagging, allow attachments

Incentivized

• Speed, it continues getting slower and slower with each new upgrade.
• Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
• Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.

Fusion Web Clinic reporting features are much more robust and customizable Remittance posting is easier and quicker

Incentivized

I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.

Incentivized

• Tracking patient scheduling has improved our productivity imensely
• Insurance rejections are practically zero as Fusion Web Clinic scrubs claims before you send them
• Our denials are easy to turn around as Fusion Web Clinic has the notes right in the claim, it takes 2 minutes to correct the claim and send it right back out to insurance

Incentivized