Therapy made easier
April 08, 2023

Therapy made easier

Raegan Freeman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fusion Web Clinic

We swapped to Fusion Web Clinic to help bring all aspects of our business into place, from scheduling and treatment to posting payments to billing patients. Previously, we used several therapy only programs and billing was done in Medisoft. What a change! We found an increase in patient payments and insurance payments. Our efficiency has sky rocketed and we are able to better see what's going on. We use Fusion Web Clinic for outpatient PT, OT, and ST for both children and adults. We made the swap in 2019 and have been pleased since then. The reporting options have helped us analyze practices and improve our business.

Pros

  • Reports - previous EMR's have had limited reporting, Fusion Web Clinic offers the ability to customize or create reports for almost anything you could need
  • Scheduling - the ability to search for openings, color coding, and all around schedule customization
  • Billing - electronic claims billing is a breeze, entering new payers and being able to bill takes no time at all

Cons

  • Allow a progress note to be written without a plan of care attached to it
  • Improvements on internal messaging - pop up notification, allow organization options such as folders or tagging, allow attachments
  • scheduling
  • noting reminders
  • remittance posting
  • Tracking patient scheduling has improved our productivity imensely
  • Insurance rejections are practically zero as Fusion Web Clinic scrubs claims before you send them
  • Our denials are easy to turn around as Fusion Web Clinic has the notes right in the claim, it takes 2 minutes to correct the claim and send it right back out to insurance
Fusion Web Clinic reporting features are much more robust and customizable Remittance posting is easier and quicker

Do you think Fusion Web Clinic delivers good value for the price?

Yes

Are you happy with Fusion Web Clinic's feature set?

Yes

Did Fusion Web Clinic live up to sales and marketing promises?

Yes

Did implementation of Fusion Web Clinic go as expected?

Yes

Would you buy Fusion Web Clinic again?

Yes

Fusion Web Clinic has been such an upgrade from what we were on. Onboarding was easy and Fusion Web Clinic is a great platform for anyone in therapy to transfer over to. It's easy to learn and operate. The pricing is competitive and actually saved us money. We were previously on another very popular PT EMR, but the additional charges to add in billing and payment management was too much.

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