Futuramo creates SaaS apps to provide a collaborative workspace for teams. Futuramo Time Tracker is an app used to track, analyze, and manage time, free for teams of up to 3 users, and $6 per license for each additional user.
$6
per month
ServiceMax
Score 7.9 out of 10
N/A
ServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.
Futuramo is best for when you're working alone on a project, or with a small team, given the glitches with the time tracker and the poor integration with Futuramo Tasks and Projects. Unless you're going to manually calculate the times spent on all tasks individually in order to know the total time spent on the project, I would not recommend using it on projects where you'd be billed per the time spent rather than a fixed amount.
Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
The biggest pro of Futurama Time tracker is that it comes bundled with other tools. These are "Projects, Tasks, Virtual Tickets, Time Tracker, and Icons." This means I can track the time spent on each task within a project.
Time Tracker is easy to use, all you need to do is go to time tracker, enter the task you want to track, choose what project and clients it's under, and then click the play/start icon.
For projects that involve collaborating with others (either external freelancers I'm managing, or my staff) I can track the time spent on each task by each user. So I know how long each person spent on their task and how it related to the estimated time. This way I know if the project will take longer or shorter than estimated.
I'ver been using Futuramo for almost 2 years, primarily because they reached out to me to be one of the first users/testers. I've also shared some glitches that could be improved but the timer glitch is still there. When I start the timer to track a project, instead of the timer to start counting, it remains at 00:00 which is worrying because it makes me feel like it's not actually tracking what I'm working on. I was once 18 mins unto a task and when I checked the tracker it said 00:16 I was so worried I ended the task. Interestingly when I ended the task, it showed the correct time which was 18 minutes. I'm happy the timer was working but I'm also frustrated and in near-panic.
Like TopTracker, I wish there was a way to take screenshots of what I'm doing, that way I can be sure that the rest of the team is actually working on the timed tasks.
In the Time Tracker section of Futuramo, where the tasks timed are listed, I wish it was possible to actually click on any of the tasks there to see things like mouse clicks and keyboard taps. Similar to how Hubstaff and Upwork tracker tracks "productivity" (I'm not sure what this is called).
If you track a task not originally in Futuramo Task but created in Time Tracker, connected to a project or client, when you go to Futuramo Task, it won't be listed there. And when you to go Futuramo Projects, you still wouldn't see it there. I would like to go to Futuramo Project and see all the tasks there, both those timed and those yet to start.
ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
Increased productivity: Futuramo Time Tracker makes it easy to know how long it'll actually take me to complete a task, and when put together, how long it'd take me to complete a project.
Track Billables: While calculating all the time spent on each task manually was exhausting, once that was done, I knew how long it took me and my team to complete a project and was able to bill my client for just that time.
ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
