GateKeeper Proximity vs. Twilio

The best uses that we have found for GateKeeper have been for medical offices. We have a customer that uses mobile workstations when doing patient workups, and this has enabled them to step away from the station, evaluate the patient, and then go back to their mobile workstation without having to log in via password since they were within a set range the PC didn't lock. If they had walked more than 5 ft from their workstation, it would lock by Gatekeeper Proximity so the private data on the PC would not be at risk.

Incentivized

I recommend Twilio to many small non-profits, especially those with unmanned outposts in the world. While it takes some effort to get started, it nearly runs itself from there and is by far the most affordable option I have seen to-date. Like if you want to try text solutions, might as well start with the pay-per-message options rather than the multi-thousand dollar solutions, see how your audience responds.

Incentivized

• Single sign-on
• Tracking logins
• Time savings
• Improved security

• Easy to see my team in one place, when they log in and out and what call status they are in.
• Twilio is a simple, user friendly way to log in and out of work activities.
• Excellent services and support.
• The omnichannel feature which allows agents to get request from all channels.

Incentivized

• Battery Life
• Signal to pc

Incentivized

• Authy does not support the "push button" multi-factor authentication from your application's native apps. This means if you want to use Authy, you still need to use TOTP based codes.
• Not really a shortcoming of Authy, but it does nothing to help with multi-factor authentication using text messages - those are still sent to your platform's messaging app.
• Authy doesn't always display how much time is left before your current token expires, making it difficult to know how much time you have left to enter the current code.

Incentivized

We have standardized our processes surrounding Twilio. The entire process just works! There is no significant gap that we need to fill. Instead of thinking about Twilio's replacement, we'd rather focus on our customers with Twilio. It meets all our uses-cases currently. We haven't even explored the entire suite of applications to determine what other use cases we may potentially use.

Incentivized

Twilios large peer community on the internet , easy to access Twitter tutorials provided by Twilio itself and available API references makes using Twilio an easy experience. Sincerely, I do not think anyone can get lost in the course of using Twilio, at least from my own personal experience and that of junior engineers and developers on my team.

The problem tends to be us, the user, rather than Twilio. We don't reach out to support fast enough (spend time struggling), but when we have, they've solved our issue immediately. We are rural, so there are signal issues to accommodate, however, we find that a few staff on a few cellular networks can triangulate where we all have signal to put up a sign.

Incentivized

They always answer the phone and someone is available to help. Emails are answered immediately.

I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries. With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.

Incentivized

By far the most reasonably priced solution. The customer support is top-notch.

Twilio was referred to me by a business colleague, and I can't be more thankful! Twilio has helped my Facebook page by leaps and bounds, and I haven't even considered trying another chat option for my page. It is easy to set up, and customer service is quick to answer any and all questions you may have. I highly recommend it!

Incentivized

Being in South Africa, direct local currency support would be nice

Incentivized

• Although the number seems small at first, minutes saved per day not having to log in / having proximity unlock add up over time. Each user's gatekeeper pays for itself over the year just by shaving a few minutes of time off logins each day.
• Training time with end users generally takes 15 minutes or less.

Incentivized

• Adding in phone numbers onto our onboarding sequence has increased our user activity by about 30%. We believe due to the users being more invested in the application now.
• On top of that, our first SMS has increased our week 1 retention by about 15%. Pushing users to go on the app more than 2-3 times has been a struggle and SMS seems to be a solid driver in retention.

Incentivized