TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gavel

    Score10 out of 10
    N/AGavel, formerly Documate, is a document automation software company headquartered in San Francisco that enables users to turn frequently used templates into intelligent workflows and client-facing legal applications.

    $99

    per month

    Highrise CRM (discontinued)

    Score8.8 out of 10
    N/AHighrise is a simple CRM, allowing the user to track leads and manage follow ups with zero learning curve. Highrise is only available and supported for existing customers. As of August 2018 Highrise is no longer available to new customers. Existing customers may still take advantage of Highrise.

    $4

    Per User Per Month

    Pricing
    GavelHighrise CRM (discontinued)
    Editions & Modules
    Lite
    $99
    per month
    Standard
    $199
    per month
    Enterprise
    Custom
    Highrise
    $4.00
    Per User Per Month
    Offerings
    Pricing Offerings
    GavelHighrise CRM (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscounts available for annual plans.—
    More Pricing Information
    Best Alternatives
    GavelHighrise CRM (discontinued)
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    Score10 out of 10
    Medium-sized Companies
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    Kintone
    Score9.7 out of 10
    Enterprises
    Conga Composer
    Score7.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GavelHighrise CRM (discontinued)
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.0
    (10 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (9 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    GavelHighrise CRM (discontinued)
    Likelihood to Recommend
    Gavel (Documate, Inc.)
    Windows or Mac works well, and making client-based documents is flawless because of its customization ability.
    Incentivized
    Read full review
    Discontinued Products
    We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
    Incentivized
    Read full review
    Pros
    Gavel (Documate, Inc.)
    • More control over our data
    • Ability to customize it as per our needs
    • Cross platform work like Windows and Mac is good
    Incentivized
    Read full review
    Discontinued Products
    • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
    • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
    • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
    • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
    Incentivized
    Read full review
    Cons
    Gavel (Documate, Inc.)
    • Adding more examples for help
    • Nothing more as it is such a good software
    Incentivized
    Read full review
    Discontinued Products
    • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
    • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
    Read full review
    Likelihood to Renew
    Gavel (Documate, Inc.)
    No answers on this topic
    Discontinued Products
    Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
    Incentivized
    Read full review
    Usability
    Gavel (Documate, Inc.)
    No answers on this topic
    Discontinued Products
    It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
    Read full review
    Support Rating
    Gavel (Documate, Inc.)
    No answers on this topic
    Discontinued Products
    They are quick and SO nice. They are very friendly and are eager to help.
    Incentivized
    Read full review
    Alternatives Considered
    Gavel (Documate, Inc.)
    Easy to use as GUI is very user-friendly and meets all the expectations of someone who needs to take care of their documents.
    Incentivized
    Read full review
    Discontinued Products
    Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
    Incentivized
    Read full review
    Return on Investment
    Gavel (Documate, Inc.)
    • Small monthly fee, so it's a budget-friendly software
    • Keeping all the data and having control over it
    Incentivized
    Read full review
    Discontinued Products
    • Better customer service, I am able to look up client info in a more organized way
    • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
    • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
    Incentivized
    Read full review
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