GCPay vs. Trimble SysQue

Their customer service is top notch and as a whole I don't like customer service departments, but they listen to you and help you with your problem, this includes telephone service and email. Their email and telephone number is listed on every page of their website, unlike other companies that try and hide this information. They will train your company to use the system and your users, and the system can be used on any internet capable device such as computer, tablet, or phone. Subcontractors can fill out the invoice by percentage complete and/or actual dollar amounts, and they can easily upload photos or other documentation needed to complete the invoice. If you need to have document(s) notarized you can use your own service or GCPay has a service that will notarize the document(s) for you for a fee. Finally, you control the level of reviewers you want for your company and situation. We have some items that have 2 reviewers and others that only have 1 reviewer. Overall, we are very happy with this system and number of hours we save every week verses having to manually enter all of our subcontractor invoices

Incentivized

For drawing plumbing where you are usually not needing any kind of taps it does really well. Once you become familiar with it, you can draw underground really quickly. Their water closet carrier families are great! Being able to draw a restroom skid with such a high level of detail is a definite plus. Also, being able to create point files easily since their hangers, floor drains, and cleanouts have the points embedded in them. For a small BIM department I think Trimble SysQue is a good option. They manage the database and you can send a request in for more content if it is needed. For larger BIM departments or people that are doing cloud spooling with Stratus or MSuite it becomes more problematic especially on the mechanical side with needing to use taps and the functionality of them being less than stellar. Larger BIM departments are usually able to have a person manage their database internally and that helps keep the content parameters consistent. Most MEP Fabrication content that I have used does very well with taps and the piping is able to be run quickly and does not need to be processed.

Incentivized

• Customer Service to us and our subcontractors is top rated!
• Ease of entering the SOV and invoices by the subcontractor
• Constantly listening to possible improvements and implementing lots of these suggestions.
• Can implement multiple levels of reviews of invoices and/or waivers

Incentivized

• It allows Contractors to use Revit with Spooling functions.
• The database of millions of native Revit Families.
• Excellent support from Trimble.

Incentivized

• When waivers have been completed by the subcontractor, but have not been reviewed by the GC yet, I wish the OW tag would stay up until the waiver was either reviewed and approved or rejected. (OW stands for outstanding waiver)
• That the GC had the option to update the amount paid to the supplier. Right now if the unconditional lien waiver is received and is a different amount the only way to update this is sending GCPay an email. We don't do this and would love this as an option, so the tier vendor spreadsheet was accurate.

Incentivized

• The ability to erase points that have been written to a TFL file would be a great addition.
• Fitting to fitting placement can act up from time to time.
• I think that the spooling can continue to improve.

Incentivized

We liked what they had to offer and didn't look at other programs.

Incentivized

Benchmark Fabrication MEP

Incentivized

• The number of hours we save by not having to manually enter paper/email copies of invoices from subcontractors
• The number of errors saved by not completing invoices manually.
• The easy of reviewing the tier vendor report to see how balanced a subcontractor is with paying their suppliers/sub-subcontractors

Incentivized

• It has allowed us to produce high level detailed models
• It gives us the ability to produce point files that aid in a speedier layout process for the field.

Incentivized