Item: GCPay
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use this program to collect 98% of all subcontractor invoices for our projects. The program will our subcontractors to complete their schedule of values in the system, but will not allow them to bill for their work completed until they are fully compliant. We are able to 1) track all compliance items, 2) supplier/sub-subcontractor contract amounts, when paid, progress and final waivers, and 3) subcontractor progress and final waivers, 4) warranties and 5) if necessary, certified payroll through the program.

Pros and Cons

Customer Service to us and our subcontractors is top rated!
Ease of entering the SOV and invoices by the subcontractor
Constantly listening to possible improvements and implementing lots of these suggestions.
Can implement multiple levels of reviews of invoices and/or waivers

When waivers have been completed by the subcontractor, but have not been reviewed by the GC yet, I wish the OW tag would stay up until the waiver was either reviewed and approved or rejected. (OW stands for outstanding waiver)
That the GC had the option to update the amount paid to the supplier. Right now if the unconditional lien waiver is received and is a different amount the only way to update this is sending GCPay an email. We don't do this and would love this as an option, so the tier vendor spreadsheet was accurate.

Most Important Features

Subcontractors can not submit an invoice without being fully compliant
Tracking material/sub-subcontractors contract amounts & payments
Tracking progress and final lien waivers for materials/sub-subcontractors
Tracking progress and final lien waivers for subcontractors

Return on Investment

The number of hours we save by not having to manually enter paper/email copies of invoices from subcontractors
The number of errors saved by not completing invoices manually.
The easy of reviewing the tier vendor report to see how balanced a subcontractor is with paying their suppliers/sub-subcontractors

Alternatives Considered

We liked what they had to offer and didn't look at other programs.

Key Insights

Do you think GCPay delivers good value for the price?

Yes

Are you happy with GCPay's feature set?

Yes

Did GCPay live up to sales and marketing promises?

Yes

Did implementation of GCPay go as expected?

Yes

Would you buy GCPay again?

Yes

Other Software Used

AudioCodes Mediant Enterprise Session Border Controllers (E-SBCs)

Likelihood to Recommend

Their customer service is top notch and as a whole I don't like customer service departments, but they listen to you and help you with your problem, this includes telephone service and email. Their email and telephone number is listed on every page of their website, unlike other companies that try and hide this information. They will train your company to use the system and your users, and the system can be used on any internet capable device such as computer, tablet, or phone. Subcontractors can fill out the invoice by percentage complete and/or actual dollar amounts, and they can easily upload photos or other documentation needed to complete the invoice. If you need to have document(s) notarized you can use your own service or GCPay has a service that will notarize the document(s) for you for a fee. Finally, you control the level of reviewers you want for your company and situation. We have some items that have 2 reviewers and others that only have 1 reviewer. Overall, we are very happy with this system and number of hours we save every week verses having to manually enter all of our subcontractor invoices.

GCPay Saves Time and Money

Overall Satisfaction with GCPay