Genbook vs. Upper Hand

Genbook

9 Reviews and Ratings

Upper Hand

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Genbook	Score10 out of 10	Small Businesses (1-50 employees)	Genbook is appointment scheduling software from the company of the same name in San Francisco, California.	$25 Per 1 user, Per month
Upper Hand	N/A	Small Businesses (1-50 employees)	Upper Hand is a provider of full-suite sports and fitness management software that aims to enable businesses to achieve more while doing less. Upper Hand untangles the complexities behind running a business to empower teams to deliver stronger client outcomes that grow the bottom line. Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - can use Upper Hand’s integrated software and payments platform to operate their businesses, increase…	$0 Contact us

Pricing

Genbook

Upper Hand

Solo (annual): $25
Per 1 user, Per month
Team (annual): $49
Per 2-5 users, Per month
Company (annual): $83
Per 6-12 users, Per month

Level 4: $0
Contact us
Level 1: $75
per month
Level 2: $125
per month
Level 3: $225
per month

Pricing Offerings
Genbook	Upper Hand
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

Optional

No hidden surprises. No contracts. No risks. Just value for money. Every plan includes all features.

Plans begin at $75/month and can be viewed at upperhand.com/pricing.

Community Pulse
Key User Insights
	Genbook	Upper Hand
Considered Both Products	Genbook No answer on this topic	Upper Hand No answer on this topic
	Would buy again
	100% Would buy again 6 Answers	No answers on this topic
	Delivers good value for the price
	100% Delivers good value for the price 6 Answers	No answers on this topic
	Happy with the feature set
	100% Happy with the feature set 6 Answers	No answers on this topic
	Lived up to sales and marketing promises
	83% Lived up to sales and marketing promises 5 Answers	No answers on this topic
	Implementation went as expected
100% Implementation went as expected 6 Answers	No answers on this topic

Best Alternatives
	Genbook	Upper Hand
Small Businesses	Square Appointments Score10 out of 10	No answers on this topic
Medium-sized Companies	Chili Piper Score8.8 out of 10	No answers on this topic
Enterprises	Doodle Score8.7 out of 10	No answers on this topic
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Genbook	Upper Hand
Likelihood to Recommend	10.0 (8 ratings)	- (0 ratings)
Likelihood to Renew	10.0 (1 ratings)	- (0 ratings)
Usability	10.0 (1 ratings)	- (0 ratings)
Support Rating	9.4 (5 ratings)	- (0 ratings)
Implementation Rating	10.0 (1 ratings)	- (0 ratings)

User Testimonials
	Genbook	Upper Hand
Likelihood to Recommend	Genbook I never had to reach out for any help with the system, there was really good information on how to use Genbook. Any time a new feature was out, the how-to video was right there with it. I hate that Genbook merged with Booksy, I've had nothing but issues with Booksy, There's no customer service at all, on any forms of communication if you need help with Booksy. Charmin C. Cody Owner/Aesthetician Read full review	Upper Hand No answers on this topic
Pros	Genbook Manufactured time for my more essential job duties as owner It requires a credit card for all scheduling. Takes away the whole ask awkwardness. Sifts out the not so serious purveyors of massage and keeps those that are. Provides gift certificate purchase in increments or whole amounts. Saves me time. Incentivized Jon Borges Licensed Massage Practitioner Read full review	Upper Hand No answers on this topic
Cons	Genbook The end user’s (the customer's online booking view) is cumbersome and not very appealing in appearance. Email to your book of business via Genbook is missing. Incentivized Sheila Bowen Owner Read full review	Upper Hand No answers on this topic
Usability	Genbook Genbook is an amazing online platform and easy to use and work with on the go. Incentivized Sizzly Auer Owner and Provider Read full review	Upper Hand No answers on this topic
Support Rating	Genbook Always friendly and quick to respond. Incentivized Rebecca Taylor Shaw, CCH Founder Read full review	Upper Hand No answers on this topic
Implementation Rating	Genbook amazing work Incentivized Sizzly Auer Owner and Provider Read full review	Upper Hand No answers on this topic
Alternatives Considered	Genbook AcuBase Pro is my practice management software. The only overlap for me is that they both function as customer databases. I would love to see integration between the software in the calendars. Incentivized Jason Moore, L.Ac. Owner - Licensed Acupuncturist Read full review	Upper Hand No answers on this topic
Return on Investment	Genbook Save me money. I do not need to hire a receptionist. People book directly online often without ever speaking with me. People can book at all hours of day or night. Incentivized Rebecca Taylor Shaw, CCH Founder Read full review	Upper Hand No answers on this topic
ScreenShots	Genbook Screenshots	Upper Hand Screenshots