Genesys Cloud CX vs. Termi
Genesys Cloud CX vs. Termi
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
Termi | N/A | Termi, from Helm360 is a chatbot solution that helps attorneys attract and onboard more clients, deliver their services, and get ahead of their paperwork more quickly and easily than ever before. Information On Demand With Termi’s simple text-based interface, activities like conflict searches, time tracking, and billing become as easy as typing. This prevents waiting on colleagues, wasting time in frustrating application interfaces, or accidentally missing… | N/A |
Genesys Cloud CX | Termi | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | Termi | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | Termi | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | Termi | |
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Likelihood to Recommend | 8.6 (412 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.1 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | Termi | |
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Likelihood to Recommend | Genesys | Helm360 No answers on this topic |
Pros | Genesys | Helm360 No answers on this topic |
Cons | Genesys | Helm360 No answers on this topic |
Likelihood to Renew | Genesys | Helm360 No answers on this topic |
Usability | Genesys | Helm360 No answers on this topic |
Reliability and Availability | Genesys | Helm360 No answers on this topic |
Performance | Genesys | Helm360 No answers on this topic |
Support Rating | Genesys | Helm360 No answers on this topic |
In-Person Training | Genesys | Helm360 No answers on this topic |
Online Training | Genesys | Helm360 No answers on this topic |
Implementation Rating | Genesys | Helm360 No answers on this topic |
Alternatives Considered | Genesys | Helm360 No answers on this topic |
Contract Terms and Pricing Model | Genesys | Helm360 No answers on this topic |
Scalability | Genesys | Helm360 No answers on this topic |
Professional Services | Genesys | Helm360 No answers on this topic |
Return on Investment | Genesys | Helm360 No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots |