Genesys Cloud CX vs. Locobuzz
Genesys Cloud CX vs. Locobuzz
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
Locobuzz | N/A | Locobuzz unified CX platform provides a single view of a company's digital presence with social listening. On the Locobuzz platform, it is possible to combine different business activities, such as brand listening, competitor benchmarking, campaign analysis, online reputation management, with the goal of enhancing brand performance and improving customer retention. Locobuzz is available in 3 editions: Startup Programs This package is designed for small and medium-sized startups… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | Locobuzz | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | Locobuzz | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | Locobuzz | |
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Likelihood to Recommend | 8.6 (415 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.1 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.0 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | Locobuzz | |
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Likelihood to Recommend | Genesys | Locobuzz No answers on this topic |
Pros | Genesys | Locobuzz No answers on this topic |
Cons | Genesys | Locobuzz No answers on this topic |
Likelihood to Renew | Genesys | Locobuzz No answers on this topic |
Usability | Genesys | Locobuzz No answers on this topic |
Reliability and Availability | Genesys | Locobuzz No answers on this topic |
Performance | Genesys | Locobuzz No answers on this topic |
Support Rating | Genesys | Locobuzz No answers on this topic |
In-Person Training | Genesys | Locobuzz No answers on this topic |
Online Training | Genesys | Locobuzz No answers on this topic |
Implementation Rating | Genesys | Locobuzz No answers on this topic |
Alternatives Considered | Genesys | Locobuzz No answers on this topic |
Contract Terms and Pricing Model | Genesys | Locobuzz No answers on this topic |
Scalability | Genesys | Locobuzz No answers on this topic |
Professional Services | Genesys | Locobuzz No answers on this topic |
Return on Investment | Genesys | Locobuzz No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots |