Genesys Cloud CX vs. OMBEA Insights
Genesys Cloud CX vs. OMBEA Insights
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
OMBEA Insights | N/A | OMBEA Insights is a customer and employee experience management platform designed to help users outsmart competitors. With it, users can capture feedback at any physical or digital touchpoint and let algorithms find the hidden pain points. Discoveries are summarised and presented back as prioritised to-do lists. Smart alerts tell users when something needs immediate attention, while timely reports keep users on top of pain points. On-site Module: Learn… | N/A |
Genesys Cloud CX | OMBEA Insights | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | $35 per touchpoint | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | Pricing starts at $35 per touchpoint. Volume discounts available. | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | OMBEA Insights | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | OMBEA Insights | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | OMBEA Insights | |
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Likelihood to Recommend | 8.6 (412 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.1 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | OMBEA Insights | |
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Likelihood to Recommend | Genesys | OMBEA No answers on this topic |
Pros | Genesys | OMBEA No answers on this topic |
Cons | Genesys | OMBEA No answers on this topic |
Likelihood to Renew | Genesys | OMBEA No answers on this topic |
Usability | Genesys | OMBEA No answers on this topic |
Reliability and Availability | Genesys | OMBEA No answers on this topic |
Performance | Genesys | OMBEA No answers on this topic |
Support Rating | Genesys | OMBEA No answers on this topic |
In-Person Training | Genesys | OMBEA No answers on this topic |
Online Training | Genesys | OMBEA No answers on this topic |
Implementation Rating | Genesys | OMBEA No answers on this topic |
Alternatives Considered | Genesys | OMBEA No answers on this topic |
Contract Terms and Pricing Model | Genesys | OMBEA No answers on this topic |
Scalability | Genesys | OMBEA No answers on this topic |
Professional Services | Genesys | OMBEA No answers on this topic |
Return on Investment | Genesys | OMBEA No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots | OMBEA Insights Screenshots |