Genesys Cloud CX vs. QEvalPro
Genesys Cloud CX vs. QEvalPro
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
QEvalPro | N/A | QEval is Etech Global Service’s SaaS-based call center quality monitoring software, specifically addressing operational issues. It is a Call Center Call Monitoring Software designed to play a major role in accomplishing stringent demands of quality, customer experience, and compliance. With Etech QEval, organizations across different business verticals can identify opportunities and actions in order to improve their internal processes, sales conversion, and customer… | N/A |
Genesys Cloud CX | QEvalPro | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | $30 per user | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | QEvalPro | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | QEvalPro | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | QEvalPro | |
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Likelihood to Recommend | 8.6 (412 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.1 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | QEvalPro | |
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Likelihood to Recommend | Genesys | Etech Global Services No answers on this topic |
Pros | Genesys | Etech Global Services No answers on this topic |
Cons | Genesys | Etech Global Services No answers on this topic |
Likelihood to Renew | Genesys | Etech Global Services No answers on this topic |
Usability | Genesys | Etech Global Services No answers on this topic |
Reliability and Availability | Genesys | Etech Global Services No answers on this topic |
Performance | Genesys | Etech Global Services No answers on this topic |
Support Rating | Genesys | Etech Global Services No answers on this topic |
In-Person Training | Genesys | Etech Global Services No answers on this topic |
Online Training | Genesys | Etech Global Services No answers on this topic |
Implementation Rating | Genesys | Etech Global Services No answers on this topic |
Alternatives Considered | Genesys | Etech Global Services No answers on this topic |
Contract Terms and Pricing Model | Genesys | Etech Global Services No answers on this topic |
Scalability | Genesys | Etech Global Services No answers on this topic |
Professional Services | Genesys | Etech Global Services No answers on this topic |
Return on Investment | Genesys | Etech Global Services No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots | QEvalPro Screenshots |