Genesys Cloud CX vs. Velaro Live Chat
Genesys Cloud CX vs. Velaro Live Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
Velaro Live Chat | N/A | Velaro Live Chat is software that can conform to the user’s company (or website) branding. The vendor says that this live chat software is designed to be easy to implement and customize. It integrates with CRMs, ecommerce platforms; help desk software solutions, Google apps and other communication tools (e.g. Vonage). This solution also includes a customer success program to assist customers from implementation through mastery of the more advanced features. | N/A |
Genesys Cloud CX | Velaro Live Chat | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | Velaro Live Chat | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | Velaro Live Chat | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | Velaro Live Chat | |
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Likelihood to Recommend | 8.6 (407 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.2 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.4 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.4 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | Velaro Live Chat | |
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Likelihood to Recommend | Genesys | Velaro No answers on this topic |
Pros | Genesys | Velaro No answers on this topic |
Cons | Genesys | Velaro No answers on this topic |
Likelihood to Renew | Genesys | Velaro No answers on this topic |
Usability | Genesys | Velaro No answers on this topic |
Reliability and Availability | Genesys | Velaro No answers on this topic |
Performance | Genesys | Velaro No answers on this topic |
Support Rating | Genesys | Velaro No answers on this topic |
In-Person Training | Genesys | Velaro No answers on this topic |
Online Training | Genesys | Velaro No answers on this topic |
Implementation Rating | Genesys | Velaro No answers on this topic |
Alternatives Considered | Genesys | Velaro No answers on this topic |
Contract Terms and Pricing Model | Genesys | Velaro No answers on this topic |
Scalability | Genesys | Velaro No answers on this topic |
Professional Services | Genesys | Velaro No answers on this topic |
Return on Investment | Genesys | Velaro No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots |