Genesys Cloud CX vs. ViewPoint Wave
Genesys Cloud CX vs. ViewPoint Wave
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
ViewPoint Wave | N/A | ViewPoint Wave with Touchless Technology Touchless feedback to help users with the goal of reducing Covid infection concerns. Battery Operated, Plug and play ready The Wave helps users collect feedback. Designed to maximize response… | N/A |
Genesys Cloud CX | ViewPoint Wave | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | ViewPoint Wave | |
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Top Pros | No answers on this topic | |
Top Cons |
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Genesys Cloud CX | ViewPoint Wave | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | ViewPoint Wave | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | ViewPoint Wave | |
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Likelihood to Recommend | 8.6 (414 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.1 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.0 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | ViewPoint Wave | |
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Likelihood to Recommend | Genesys | ViewPoint Feedback No answers on this topic |
Pros | Genesys | ViewPoint Feedback No answers on this topic |
Cons | Genesys | ViewPoint Feedback No answers on this topic |
Likelihood to Renew | Genesys | ViewPoint Feedback No answers on this topic |
Usability | Genesys | ViewPoint Feedback No answers on this topic |
Reliability and Availability | Genesys | ViewPoint Feedback No answers on this topic |
Performance | Genesys | ViewPoint Feedback No answers on this topic |
Support Rating | Genesys | ViewPoint Feedback No answers on this topic |
In-Person Training | Genesys | ViewPoint Feedback No answers on this topic |
Online Training | Genesys | ViewPoint Feedback No answers on this topic |
Implementation Rating | Genesys | ViewPoint Feedback No answers on this topic |
Alternatives Considered | Genesys | ViewPoint Feedback No answers on this topic |
Contract Terms and Pricing Model | Genesys | ViewPoint Feedback No answers on this topic |
Scalability | Genesys | ViewPoint Feedback No answers on this topic |
Professional Services | Genesys | ViewPoint Feedback No answers on this topic |
Return on Investment | Genesys | ViewPoint Feedback No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots |