Genesys Cloud CX vs. AgentHub
Genesys Cloud CX vs. AgentHub
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
AgentHub | N/A | Vistio AgentHub's live on-screen guidance aims to eliminate guesswork and stress so agents can confidently, quickly, and accurately resolve any customer inquiry. Through interactive and rules-based scripting, AgentHub is designed to put the right answers at agents’ fingertips right when they need it—allowing them to navigate interactions, regardless of their experience level. Vistio states the result is specific and measurable improvements in KPIs in just 90 days. | N/A |
Genesys Cloud CX | AgentHub | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | AgentHub | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Genesys Cloud CX | AgentHub | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Genesys Cloud CX | AgentHub | |
---|---|---|
Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | AgentHub | |
---|---|---|
Likelihood to Recommend | 8.6 (415 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.1 (6 ratings) | - (0 ratings) |
Support Rating | 7.0 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.0 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | AgentHub | |
---|---|---|
Likelihood to Recommend | Genesys
| Vistio No answers on this topic |
Pros | Genesys
| Vistio No answers on this topic |
Cons | Genesys
| Vistio No answers on this topic |
Likelihood to Renew | Genesys
| Vistio No answers on this topic |
Usability | Genesys
| Vistio No answers on this topic |
Reliability and Availability | Genesys
| Vistio No answers on this topic |
Performance | Genesys
| Vistio No answers on this topic |
Support Rating | Genesys
| Vistio No answers on this topic |
In-Person Training | Genesys
| Vistio No answers on this topic |
Online Training | Genesys
| Vistio No answers on this topic |
Implementation Rating | Genesys
| Vistio No answers on this topic |
Alternatives Considered | Genesys
| Vistio No answers on this topic |
Contract Terms and Pricing Model | Genesys
| Vistio No answers on this topic |
Scalability | Genesys
| Vistio No answers on this topic |
Professional Services | Genesys
| Vistio No answers on this topic |
Return on Investment | Genesys
| Vistio No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots | AgentHub Screenshots |