Userlike

Customers of Userlike say that the product helped them give a personal touch to user interactions, and that it helped them generate leads quickly. Since Userlike’s free option has all of its core feature set, it’s a low-cost way to implement chat functionality into a website.

Overall, customers are highly satisfied with their experience using Userlike and find it to be an excellent return on investment. They reported that its integrated chatbot helped them keep answering customers when help agents were offline, reducing the number of lost customers. The chatbot also helped reduce the workload on human support agents, giving them more time and space to focus on complex user problems. Furthermore, they have commended the customer service team for being incredibly responsive when needed.

The most common pros and likes that customers mention when using Userlike are:

• Ease of use: Userlike is easy to set up and has straightforward tutorials. This makes it a great option for businesses who are looking to trial a live chat widget on their website without too much effort.

• Analytical insight: Customers appreciate the level of analytical insight provided by Userlike, saying that it provides helpful insights about helpdesk performance and web traffic data.

• Customer support: The customer care team is effective and quick to respond if needed.

• Chat Butler: The “Chat Butler” chatbot feature handles easy questions from users, helping the support team focus on complex problems. It can also answer simple questions during weekends when the support team is off duty.

Userlike is a great solution for companies looking to trial a live chat widget on their website, but there are some cons that users have noted.

The most common complaints include:

• Lack of mobile app availability - Customers would appreciate having an app available on mobile devices..

• Long session timeout - Some reviewers would like to be able to shorten the login timeout on Userlike’s website, saying they would like it to require more frequent authentication for security purposes.

• Geolocation accuracy - The geolocation data from web visitors could be more accurate.

• Complicated admin panel - Some users find the admin panel more complicated than that of competitors.

Users have made several recommendations for Userlike based on their experiences with the live chat software. Firstly, users recommend trying different configurations, such as enabling or disabling the registration mode. This allows businesses to customize their chat experience to best suit their needs. Secondly, users advise making the most of the free trial period by thoroughly testing and exploring Userlike's features. This allows businesses to evaluate whether the software meets their requirements before committing to a paid plan. Thirdly, users suggest spending time going through all of the configuration options, including the ability to customize message wording. This enables businesses to create personalized and effective messaging for their customers. Overall, users highly recommend Userlike for its simplicity, versatility, and efficiency in delivering customer service. The platform is praised for its easy setup and use, as well as its customizable interface. Users also appreciate Userlike's integration capabilities with Slack and its availability across various platforms.