Genesys Multicloud CX (discontinued) vs. SurveyLab
Genesys Multicloud CX (discontinued) vs. SurveyLab
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
SurveyLab | N/A | SurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms. The product has been in the market for 10 years. The vendor says their distinguishing feature is providing dedicated customer support and on-demand development for clients. The system also provides white-label opition and integrations with other tools, via API, which means a wide variety of… | N/A |
Genesys Multicloud CX (discontinued) | SurveyLab | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | SurveyLab | |
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Top Pros | ||
Top Cons |
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Genesys Multicloud CX (discontinued) | SurveyLab | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Survey Format & Appearance |
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Survey Content |
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Survey Logic |
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Survey Reporting & Analytics |
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Survey Administration & Security |
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Survey Distribution |
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Genesys Multicloud CX (discontinued) | SurveyLab | |
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Small Businesses | CloudTalk Score 8.5 out of 10 | Square 9 Softworks Score 9.8 out of 10 |
Medium-sized Companies | CloudTalk Score 8.5 out of 10 | Square 9 Softworks Score 9.8 out of 10 |
Enterprises | Bright Pattern Contact Center Score 9.6 out of 10 | Verint Voice of the Customer Score 9.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | SurveyLab | |
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Likelihood to Recommend | 7.8 (147 ratings) | 9.1 (1 ratings) |
Likelihood to Renew | 7.9 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 1.5 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | SurveyLab | |
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Likelihood to Recommend | ![]() Discontinued Products
| 7 Points Ltd.
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Pros | ![]() Discontinued Products
| 7 Points Ltd.
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Cons | ![]() Discontinued Products
| 7 Points Ltd.
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Likelihood to Renew | ![]() Discontinued Products
| 7 Points Ltd. No answers on this topic |
Usability | ![]() Discontinued Products
| 7 Points Ltd. No answers on this topic |
Reliability and Availability | ![]() Discontinued Products
| 7 Points Ltd. No answers on this topic |
Performance | ![]() Discontinued Products
| 7 Points Ltd. No answers on this topic |
Support Rating | ![]() Discontinued Products
| 7 Points Ltd. No answers on this topic |
In-Person Training | ![]() Discontinued Products
| 7 Points Ltd. No answers on this topic |
Online Training | ![]() Discontinued Products
| 7 Points Ltd. No answers on this topic |
Implementation Rating | ![]() Discontinued Products
| 7 Points Ltd. No answers on this topic |
Alternatives Considered | ![]() Discontinued Products
| 7 Points Ltd. |
Scalability | ![]() Discontinued Products
| 7 Points Ltd. No answers on this topic |
Return on Investment | ![]() Discontinued Products
| 7 Points Ltd.
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ScreenShots | Genesys Multicloud CX (discontinued) Screenshots | SurveyLab Screenshots |