Genesys Multicloud CX (discontinued) vs. Squaretalk
Genesys Multicloud CX (discontinued) vs. Squaretalk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
Squaretalk | N/A | Squaretalk (formerly Axiom) is a business communication and workflow optimization platform geared for inbound customer support and sales teams. Through integrations, Squaretalk aims to give BPOs all the tools they need to provide personalized service to clients worldwide, leveraging remote workers’ power by enabling them to work from anywhere. | N/A |
Genesys Multicloud CX (discontinued) | Squaretalk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | Squaretalk | |
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Top Pros |
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Top Cons |
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Genesys Multicloud CX (discontinued) | Squaretalk | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Multicloud CX (discontinued) | Squaretalk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | Squaretalk | |
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Likelihood to Recommend | 7.7 (147 ratings) | 8.4 (2 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.1 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | Squaretalk | |
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Likelihood to Recommend | Discontinued Products | Squaretalk |
Pros | Discontinued Products | Squaretalk |
Cons | Discontinued Products | Squaretalk No answers on this topic |
Likelihood to Renew | Discontinued Products | Squaretalk No answers on this topic |
Usability | Discontinued Products | Squaretalk No answers on this topic |
Reliability and Availability | Discontinued Products | Squaretalk No answers on this topic |
Performance | Discontinued Products | Squaretalk No answers on this topic |
Support Rating | Discontinued Products | Squaretalk No answers on this topic |
In-Person Training | Discontinued Products | Squaretalk No answers on this topic |
Online Training | Discontinued Products | Squaretalk No answers on this topic |
Implementation Rating | Discontinued Products | Squaretalk No answers on this topic |
Alternatives Considered | Discontinued Products | Squaretalk No answers on this topic |
Scalability | Discontinued Products | Squaretalk No answers on this topic |
Return on Investment | Discontinued Products | Squaretalk |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |