Getscreen.me vs. Help Lightning

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Getscreen.me
Score 9.6 out of 10
N/A
Getscreen.me is a cloud-based software for administration, technical support and remote work. Service provides remote desktop access from a browser, without any installation. It has permanent access and boasts quick support and instantaneous connection, with computers in the user's personal cabinet. The service works over the HTTPS protocol, which includes AES encryption.
$0
per user
Help Lightning
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…
$75,000
per year
Pricing
Getscreen.meHelp Lightning
Editions & Modules
Free
$0
Standard
$5
per month per user, per device
Advanced
$8
per month per user, per device
Enterprise
$10
per month per user, per device
Enterprise
$75,000
per year per installation
Offerings
Pricing Offerings
Getscreen.meHelp Lightning
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional Details16% discount with an annual subscriptionSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.
More Pricing Information
Community Pulse
Getscreen.meHelp Lightning
Features
Getscreen.meHelp Lightning
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Getscreen.me
9.3
21 Ratings
16% above category average
Help Lightning
-
Ratings
Screen sharing9.821 Ratings00 Ratings
File transfer9.919 Ratings00 Ratings
Instant message10.016 Ratings00 Ratings
Access to sleeping/powered-off computers7.916 Ratings00 Ratings
Over-the-Internet remote session9.720 Ratings00 Ratings
Initiate remote control from mobile7.015 Ratings00 Ratings
Centralized management dashboard10.018 Ratings00 Ratings
Session record10.016 Ratings00 Ratings
Multi-platform remote control9.316 Ratings00 Ratings
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Getscreen.meHelp Lightning
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Getscreen.me
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Score 9.6 out of 10
Medium-sized Companies
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User Ratings
Getscreen.meHelp Lightning
Likelihood to Recommend
9.3
(21 ratings)
10.0
(1 ratings)
Likelihood to Renew
9.8
(2 ratings)
-
(0 ratings)
Usability
10.0
(3 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Getscreen.meHelp Lightning
Likelihood to Recommend
Getscreen.me
As long as there is internet connectivity, Getscreen.me is useful for connecting to your desktop or a server in order to work remotely. An example would be a dedicated machine for rendering video. We use Getscreen.me to log in and start the render. Connecting to a client desktop to provide on system support. There is the ability to log and record activity when the application is used, this would be helpful for monitoring activity of a remote desktop tech support team. Reporting is basic but provides enough information to track interactions.
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Help Lightning
I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
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Pros
Getscreen.me
  • easy connection to new clients - both one time use and permanent
  • keep computers organized
  • support remote users from any device - even a cell phone with ease
  • multiple users with different subsets of computers
  • file sharing
  • block remote keyboard and mouse / monitor if needed
  • connection log
  • custom branding and personalized quick connection link
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Help Lightning
  • Sharing graphics, images and other resources.
  • Connect remotely with different experts.
  • Favors team work, even remotely.
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Cons
Getscreen.me
  • Speed - the Getscreen.me solution is an all round winner - however I find that there is a slight lag when controlling a remote PC mouse - compared to the competitors products. If this can be improved on - the GETSCREEN.ME get a 10 out of 10 from us!
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Help Lightning
  • It needs a strong network or signal connection.
  • Nothing else.
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Likelihood to Renew
Getscreen.me
Value for money - Getscreen.me stands above the rest!
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Help Lightning
No answers on this topic
Usability
Getscreen.me
For what we need it to do, it just works. And I'm sure that we're not even using it to the full extent of what it's capable and designed to do. If we had the need, Getscreen.me has many more features that we could implement. If the need arises in the future, it's great knowing that we already have a tool to utilize.
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Help Lightning
No answers on this topic
Support Rating
Getscreen.me
When I did reach out at the early days of using Getscreen.me I got a pretty prompt response, and all of my questions were answered. Since then, I have never needed to contact support. This is a GOOD thing!
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Help Lightning
No answers on this topic
Implementation Rating
Getscreen.me
Easy, fast and worked every time to date!
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Help Lightning
No answers on this topic
Alternatives Considered
Getscreen.me
In my experience, Getscreen.me stacks up very well against other remote desktop software like TeamViewer and AnyDesk. One of the things I appreciate most about Getscreen.me is its competitive pricing. Compared to other remote control services like TeamViewer or AnyDesk, I find that Getscreen.me offers fantastic value for money.In terms of functionality, Getscreen.me has all the features I need, including cross-platform access, file transfer, and remote control. I also find the quick access function to be incredibly useful, as it allows me to connect to a remote computer in just two clicks.
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Help Lightning
I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
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Return on Investment
Getscreen.me
  • Cheap cost - I got it on Appsumo with no monthly fee.
  • The freedom to solve issues for transport companies given the high amount of data and control.
  • It works 100% of the time. There's never been any downtime from experience.
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Help Lightning
  • Makes work team better, even remotely.
  • Allows to share important information and get constantly retro alimentations.
  • Helps us to respect the Covid-19 prevention measures, while continue working.
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ScreenShots

Getscreen.me Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Help Lightning Screenshots

Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.