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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Getscreen.me

    Score8.6 out of 10
    N/AGetscreen.me is a cloud-based software for administration, technical support and remote work. Service provides remote desktop access from a browser, without any installation. It has permanent access and boasts quick support and instantaneous connection, with computers in the user's personal cabinet. The service works over the HTTPS protocol, which includes AES encryption.

    $0

    per user

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    Pricing
    Getscreen.meHelp Lightning
    Editions & Modules
    Free
    $0
    Standard
    $5
    per month per user, per device
    Advanced
    $8
    per month per user, per device
    Enterprise
    $10
    per month per user, per device
    Enterprise
    $75,000
    per year per installation
    Offerings
    Pricing Offerings
    Getscreen.meHelp Lightning
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details16% discount with an annual subscriptionSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.
    More Pricing Information
    Community Pulse
    Getscreen.meHelp Lightning
    Considered Both Products
    Getscreen.me
    No answer on this topic
    Help Lightning
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    21 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    21 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    21 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    90%
    Lived up to sales and marketing promises
    19 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    21 Answers
    No answers on this topic
    Features
    Getscreen.meHelp Lightning
    Remote Administration
    Comparison of Remote Administration features of Getscreen.me and Help Lightning
    Feature
    Getscreen.me
    9.2
    21 Ratings
    15% above category average
    Help Lightning
    -
    Ratings
    Screen sharing9.921 Ratings00 Ratings
    File transfer9.919 Ratings00 Ratings
    Instant message10.016 Ratings00 Ratings
    Access to sleeping/powered-off computers8.016 Ratings00 Ratings
    Over-the-Internet remote session9.920 Ratings00 Ratings
    Initiate remote control from mobile6.515 Ratings00 Ratings
    Centralized management dashboard10.018 Ratings00 Ratings
    Session record10.016 Ratings00 Ratings
    Multi-platform remote control9.116 Ratings00 Ratings
    Best Alternatives
    Getscreen.meHelp Lightning
    Small Businesses
    N-able Take Control
    Score7.2 out of 10
    LogMeIn Rescue
    Score8.2 out of 10
    Medium-sized Companies
    Remote Desktop Manager
    Score9.6 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    TeamViewer
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Getscreen.meHelp Lightning
    Likelihood to Recommend
    9.1
    (21 ratings)
    10.0
    (1 ratings)
    Likelihood to Renew
    9.9
    (2 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Getscreen.meHelp Lightning
    Likelihood to Recommend
    Getscreen.me
    As long as there is internet connectivity, Getscreen.me is useful for connecting to your desktop or a server in order to work remotely. An example would be a dedicated machine for rendering video. We use Getscreen.me to log in and start the render. Connecting to a client desktop to provide on system support. There is the ability to log and record activity when the application is used, this would be helpful for monitoring activity of a remote desktop tech support team. Reporting is basic but provides enough information to track interactions.
    Incentivized
    Read full review
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    Pros
    Getscreen.me
    • easy connection to new clients - both one time use and permanent
    • keep computers organized
    • support remote users from any device - even a cell phone with ease
    • multiple users with different subsets of computers
    • file sharing
    • block remote keyboard and mouse / monitor if needed
    • connection log
    • custom branding and personalized quick connection link
    Incentivized
    Read full review
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    Cons
    Getscreen.me
    • Speed - the Getscreen.me solution is an all round winner - however I find that there is a slight lag when controlling a remote PC mouse - compared to the competitors products. If this can be improved on - the GETSCREEN.ME get a 10 out of 10 from us!
    Incentivized
    Read full review
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    Likelihood to Renew
    Getscreen.me
    Value for money - Getscreen.me stands above the rest!
    Incentivized
    Read full review
    Help Lightning
    No answers on this topic
    Usability
    Getscreen.me
    For what we need it to do, it just works. And I'm sure that we're not even using it to the full extent of what it's capable and designed to do. If we had the need, Getscreen.me has many more features that we could implement. If the need arises in the future, it's great knowing that we already have a tool to utilize.
    Incentivized
    Read full review
    Help Lightning
    No answers on this topic
    Support Rating
    Getscreen.me
    When I did reach out at the early days of using Getscreen.me I got a pretty prompt response, and all of my questions were answered. Since then, I have never needed to contact support. This is a GOOD thing!
    Incentivized
    Read full review
    Help Lightning
    No answers on this topic
    Implementation Rating
    Getscreen.me
    Easy, fast and worked every time to date!
    Incentivized
    Read full review
    Help Lightning
    No answers on this topic
    Alternatives Considered
    Getscreen.me
    In my experience, Getscreen.me stacks up very well against other remote desktop software like TeamViewer and AnyDesk. One of the things I appreciate most about Getscreen.me is its competitive pricing. Compared to other remote control services like TeamViewer or AnyDesk, I find that Getscreen.me offers fantastic value for money.In terms of functionality, Getscreen.me has all the features I need, including cross-platform access, file transfer, and remote control. I also find the quick access function to be incredibly useful, as it allows me to connect to a remote computer in just two clicks.
    Read full review
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    Return on Investment
    Getscreen.me
    • Cheap cost - I got it on Appsumo with no monthly fee.
    • The freedom to solve issues for transport companies given the high amount of data and control.
    • It works 100% of the time. There's never been any downtime from experience.
    Read full review
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    ScreenShots

    Getscreen.me Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.