GFI HelpDesk vs. Help Scout
GFI HelpDesk vs. Help Scout
Product | Rating | Most Used By | Product Summary | Starting Price |
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GFI HelpDesk | N/A | GFI HelpDesk is self hosted service desk software that consolidates and integrates support functionality. It enables customers to log tickets through email, chat or other applications and track them to know they’re being addressed. Staff can see, create, assign and close support tickets. People inside a company can collaborate through helpdesk notes to solve issues. And teams can create rules for automatic responses or routing based on ticket properties, ticket content, or the type of customer. | N/A | |
Help Scout | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $20 per user/per month |
GFI HelpDesk | Help Scout | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
GFI HelpDesk | Help Scout | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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GFI HelpDesk | Help Scout | |||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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GFI HelpDesk | Help Scout | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
GFI HelpDesk | Help Scout | |
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Likelihood to Recommend | - (0 ratings) | 10.0 (18 ratings) |
Likelihood to Renew | - (0 ratings) | 7.0 (1 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
GFI HelpDesk | Help Scout | |
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Likelihood to Recommend | GFI Software No answers on this topic | Help Scout |
Pros | GFI Software No answers on this topic | Help Scout |
Cons | GFI Software No answers on this topic | Help Scout |
Likelihood to Renew | GFI Software No answers on this topic | Help Scout |
Usability | GFI Software No answers on this topic | Help Scout |
Alternatives Considered | GFI Software No answers on this topic | Help Scout |
Return on Investment | GFI Software No answers on this topic | Help Scout |
ScreenShots | Help Scout Screenshots |