HelpScout - the helping hand small businesses need to support their customers.
December 28, 2023
HelpScout - the helping hand small businesses need to support their customers.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Help Scout
We use Help Scout for our main source of customer support. From emails, to team collaboration, to chat - Help Scout powers it all. We have multiple email addresses that customers could contact us through. It got confusing by having multiple inboxes that needed to be checked. There was no way for team members to collaborate on complicated support scenarios. Help Scout helped us organize and collaborate on support tickets. We also use Help Scout as a live chat feature to help reduce phone calls yet still support our customers right where they are.
- Live Chat
- Multiple Inbox Organization
- Team Collaboration
- Onboarding (Dedicated CSM)
- No lost customer support queries!
- Collaboration on complicated support queries. Its so nice to be able to tag or move a conversation to the right place and person.
Do you think Help Scout delivers good value for the price?
Yes
Are you happy with Help Scout's feature set?
Yes
Did Help Scout live up to sales and marketing promises?
Yes
Did implementation of Help Scout go as expected?
Yes
Would you buy Help Scout again?
Yes