GFI HelpDesk vs. Spiceworks Help Desk
GFI HelpDesk vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
GFI HelpDesk | N/A | GFI HelpDesk is self hosted service desk software that consolidates and integrates support functionality. It enables customers to log tickets through email, chat or other applications and track them to know they’re being addressed. Staff can see, create, assign and close support tickets. People inside a company can collaborate through helpdesk notes to solve issues. And teams can create rules for automatic responses or routing based on ticket properties, ticket content, or the type of customer. | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
GFI HelpDesk | Spiceworks Help Desk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
GFI HelpDesk | Spiceworks Help Desk | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
GFI HelpDesk | Spiceworks Help Desk | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
GFI HelpDesk | Spiceworks Help Desk | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
GFI HelpDesk | Spiceworks Help Desk | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
GFI HelpDesk | Spiceworks Help Desk | |
---|---|---|
Likelihood to Recommend | GFI Software No answers on this topic | Spiceworks Ziff Davis |
Pros | GFI Software No answers on this topic | Spiceworks Ziff Davis |
Cons | GFI Software No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | GFI Software No answers on this topic | Spiceworks Ziff Davis |
Usability | GFI Software No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | GFI Software No answers on this topic | Spiceworks Ziff Davis |
Support Rating | GFI Software No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | GFI Software No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | GFI Software No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | GFI Software No answers on this topic | Spiceworks Ziff Davis |
ScreenShots |