GFI HelpDesk vs. SysAid
GFI HelpDesk vs. SysAid
Product | Rating | Most Used By | Product Summary | Starting Price |
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GFI HelpDesk | N/A | GFI HelpDesk is self hosted service desk software that consolidates and integrates support functionality. It enables customers to log tickets through email, chat or other applications and track them to know they’re being addressed. Staff can see, create, assign and close support tickets. People inside a company can collaborate through helpdesk notes to solve issues. And teams can create rules for automatic responses or routing based on ticket properties, ticket content, or the type of customer. | N/A | |
SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A |
GFI HelpDesk | SysAid | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
More Pricing Information |
GFI HelpDesk | SysAid | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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GFI HelpDesk | SysAid | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Ivanti Neurons for ITSM Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
GFI HelpDesk | SysAid | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (156 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.8 (41 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 9.1 (4 ratings) |
Support Rating | - (0 ratings) | 9.0 (51 ratings) |
In-Person Training | - (0 ratings) | 9.1 (2 ratings) |
Online Training | - (0 ratings) | 9.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (8 ratings) |
Configurability | - (0 ratings) | 9.1 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.5 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (2 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Professional Services | - (0 ratings) | 8.8 (8 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (3 ratings) |
GFI HelpDesk | SysAid | |
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Likelihood to Recommend | GFI Software No answers on this topic | SysAid Technologies |
Pros | GFI Software No answers on this topic | SysAid Technologies |
Cons | GFI Software No answers on this topic | SysAid Technologies |
Likelihood to Renew | GFI Software No answers on this topic | SysAid Technologies |
Usability | GFI Software No answers on this topic | SysAid Technologies |
Reliability and Availability | GFI Software No answers on this topic | SysAid Technologies |
Performance | GFI Software No answers on this topic | SysAid Technologies |
Support Rating | GFI Software No answers on this topic | SysAid Technologies |
In-Person Training | GFI Software No answers on this topic | SysAid Technologies |
Online Training | GFI Software No answers on this topic | SysAid Technologies |
Implementation Rating | GFI Software No answers on this topic | SysAid Technologies |
Alternatives Considered | GFI Software No answers on this topic | SysAid Technologies |
Contract Terms and Pricing Model | GFI Software No answers on this topic | SysAid Technologies |
Scalability | GFI Software No answers on this topic | SysAid Technologies |
Professional Services | GFI Software No answers on this topic | SysAid Technologies |
Return on Investment | GFI Software No answers on this topic | SysAid Technologies |
ScreenShots | SysAid Screenshots |